Lizbeth Resendiz Santiago
San Antonio,TX
Summary
Detail-oriented individual with experience in retail and customer service. Known for strong attention to detail and effective communication. Ready to leverage multitasking abilities to enhance customer interactions and contribute to increased sales performance.
Overview
6
6
years of professional experience
Work History
Jewelry Sales Associate
JCPenney
Laredo, Texas
11.2023 - 01.2024
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Processed sales transactions accurately at the register using various payment methods.
- Applied extensive product knowledge to guide customers in making informed jewelry selections.
- Maintained awareness of promotions, return policies, and security protocols at all times.
- Utilized suggestive selling techniques to enhance customer purchases and increase overall sales.
- Coordinated returns and exchanges, ensuring customer satisfaction while streamlining the process.
- Organized store spaces to maintain cleanliness and improve customer experience.
- Greeted customers warmly while delivering exceptional service consistently.
Pharmacy Technician Trainee
Rite Aid Pharmacy
Virginia Beach, Virginia
11.2021 - 11.2022
- Supported pharmacists in filling prescriptions by counting pills and labeling bottles accurately.
- Organized drugs by expiration date, promoting optimal freshness and reducing waste.
- Performed cashier duties, including accepting payments and issuing receipts promptly.
- Maintained and updated patient profiles and medication records, ensuring accuracy for patient safety.
- Filled and processed prescriptions, delivering timely patient care services.
- Verified insurance coverage for medications, facilitating efficient claims processing.
- Received daily incoming drug inventories, checking accuracy of shipments against orders.
- Adhered to regulatory guidelines for safety and customer confidentiality in all tasks.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Youth Care Worker
Loyal Source Government Services, LLC
Pecos, Texas
05.2021 - 06.2021
- Monitored behavior and provided timely crisis intervention, ensuring safety and emotional support.
- Guided youth in daily activities and personal development plans to enhance life skills.
- Facilitated engaging group activities that enhanced socialization skills and peer relationships among youth.
- Promoted responsibility by guiding youth in completing daily chores and practicing personal hygiene.
- Ensured safe, supportive environment for all residents at the facility.
- Established environment fostering teamwork, collaboration, and ethical behavior.
- Maintained accurate documentation of youth progress and incidents.
- Reported incidents impacting child safety to ensure compliance with state regulations.
Customer Service Representative
Concentrix
Laredo, Texas
02.2018 - 10.2020
- Promoted high customer satisfaction by resolving issues with professionalism and expertise.
- Provided exceptional service to ensure timely resolution of complaints.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Engaged customers with probing questions to accurately identify and address service needs.
- Maintained detailed records of customer interactions to support issue resolution and service improvements.
- Informed customers about billing procedures and assisted with payment setups.
- Remained calm under pressure, effectively diffusing tense situations.
- Documented customer feedback to inform quality assurance practices and improve service delivery.
Education
Bachelor of Arts - History
The University of Texas At San Antonio
San Antonio, TX12-2026
Skills
- Customer service
- Effective communication
- Attention to detail
- Multitasking
- Time management
- Conflict resolution
- Problem solving
- Research skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Jewelry Sales Associate
JCPenney
11.2023 - 01.2024
Pharmacy Technician Trainee
Rite Aid Pharmacy
11.2021 - 11.2022
Youth Care Worker
Loyal Source Government Services, LLC
05.2021 - 06.2021
Customer Service Representative
Concentrix
02.2018 - 10.2020
Bachelor of Arts - History
The University of Texas At San Antonio