LIZBETH SANTOS
Barre3
Westlake,OH
2
Languages
7
years of professional experience
Motivated and personable customer service professional with experience in retail, fitness, and healthcare settings. As a Doctor of Physical Therapy student, I have developed strong communication, teamwork, and problem-solving skills while building meaningful relationships with customers and patients. Dedicated to providing exceptional service and creating a welcoming, organized, and customer-focused environment.
Work History
Sales Associate
2 Years 1 Month- Delivered exceptional customer service by providing personalized recommendations aligned with individual fitness and wellness goals
- Engaged customers with in-depth knowledge of Nike’s performance and lifestyle products, enhancing the brand experience
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to meet sales goals and create a dynamic, inclusive shopping environment
- Handled POS transactions efficiently, including purchases, returns, and exchanges, while ensuring customer satisfaction
- Supported omnichannel retail operations by fulfilling SFS and BOPIS orders with attention to detail and efficiency.
- Monitored and restocked inventory to support floor readiness and minimize product gaps
- Adapted to high-traffic retail environment with professionalism, speed, and attention to detail
- Contributed to training and onboarding of new team members by sharing product knowledge and customer service strategies
- Resolved customer questions and concerns professionally while creating a positive shopping experience.
- Adapted to a fast-paced retail environment while balancing multiple responsibilities and prioritizing customer needs.
Play Lounge Associate
1 Year- Supervised children in a safe, engaging, and welcoming environment while parents attended fitness classes.
- Provided friendly, professional customer service by communicating with parents and addressing questions or concerns.
- Built positive relationships with members and families to create a welcoming studio experience.
- Collaborated with front desk staff and instructors to ensure smooth daily operations.
- Demonstrated reliability, flexibility, and strong teamwork while supporting studio needs.
Physical Therapy Student Clinical Rotation
1 Month- Communicated with patients and healthcare professionals to provide compassionate, patient-centered care.
- Assisted with therapeutic exercises and treatment sessions under the supervision of licensed physical therapists.
- Developed strong time management, teamwork, and problem-solving skills in a fast-paced clinical setting.
- Demonstrated professionalism and adaptability while interacting with individuals from diverse backgrounds.
Sales Associate
2 Years- Organized racks to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
Behavior Technician
10 Months- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Monitored client’s progress towards identified goals through data collection and analysis.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Intern
3 Months- Database Analysis for Cost of Center.
- Analysis for active and obsolete products based on sales.
- Maintain updated system based on analysis results.
- Analyzed problems, identified solutions and made decisions.
- Interacted with co-workers by phone or email to provide information.
Nursing Student
2 Months- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral and intramuscular injections and monitored responses.
- Monitored and recorded patient condition, vital signs, and medication side effects.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza, and other illnesses of concern.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Doctorate of Physical Therapy
Expected in 12/2027
Bachelor of Science - Pre-Physical Therapy
- Phi Theta Kappa Scholarship Recipient
- Joseph and Martha Peek Endowed Scholarship Recipient
- The National Society of Leadership and Success Member
- Dean’s List Summer 2022
- Cum laude graduate
Associate of Arts
- Dean’s List Fall 2017
- Dean’s List Fall 2018
- Dean’s List Fall 2019
- Widiger Health Careers Endowed Scholarship Recipient
- Hispanic Scholarship Recipient
- Phi Theta Kappa Honor Society
- Westshore Honors Program Member
- Cum laude graduate
Skills
Customer Service
Communication
Interpersonal Skills
Team Collaboration
Time Management
Prioritizing & Planning
Problem Solving
Adaptability
Attention to Detail
Critical Thinking
Self-Directed
Fast-Paced Environment
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Physical Therapy Student Clinical Rotation
Cleveland Clinic
06.2026 - 07.2026Read More
Play Lounge Associate
Barre3
08.2025 - CurrentRead More
Sales Associate
Nike Well Collective
07.2024 - CurrentRead More
Behavior Technician
Galvin Therapy Center
02.2024 - 12.2024Read More
Sales Associate
H&M Hennes & Mauritz
05.2022 - 05.2024Read More
Intern
Bendix Commercial Vehicle Systems
05.2020 - 08.2020Read More
Nursing Student
Marymount Hospital
09.2019 - 11.2019Read More
Cleveland State University
Bachelor of Science from Pre-Physical Therapy
Read More
Cleveland State University
Doctorate of Physical Therapy
Read More
Cuyahoga Community College
Associate of Arts
Read More