Results-driven Patient Services Supervisor with a proven track record in enhancing workflow efficiency and improving patient satisfaction. Skilled in effective communication and team management, with a dedication to exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Patient Services Supervisor
Long Beach Memorial Medical Center
04.2025 - Current
Supervised patient service operations to enhance workflow efficiency.
Trained staff on best practices for patient interactions and service delivery.
Implemented procedures for handling patient inquiries, improving satisfaction rates.
Collaborated with healthcare teams to streamline communication and service processes.
Front End Associate
Chick-fil-A
08.2024 - 04.2025
Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Collaborated with team members to streamline order processing and improve service efficiency.
Trained new associates on menu items, operational procedures, and customer interaction protocols.
Maintained cleanliness and organization of front-end area to enhance customer experience.
Shift Leader
Veggie Grill
07.2019 - 04.2025
Supervised daily operations ensuring adherence to food safety standards and quality control protocols.
Trained and mentored new team members, fostering a collaborative work environment and enhancing team performance.
Implemented inventory management practices, reducing waste and optimizing stock levels for peak efficiency.
Coordinated staff schedules to meet operational demands while maintaining optimal service levels during busy periods.
Resolved customer inquiries and complaints effectively, enhancing overall guest satisfaction and loyalty.