Lizbeth Zuniga
Plano,TX
Summary
Chiropractic Assistant with proven experience at 360 Wellness and Chiropractic, excelling in patient relations and appointment scheduling. Adept at managing patient flow and ensuring compliance with healthcare regulations, I foster trust and satisfaction through effective communication and a professional bedside manner. Committed to enhancing patient care and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
360 Wellness and Chiropractic
Frisco
12.2024 - Current
- Assisted in patient intake and documentation processes to ensure accurate record-keeping.
- Supported chiropractic procedures by preparing treatment areas and sterilizing equipment.
- Communicated with patients regarding treatment plans and office policies for enhanced clarity.
- Managed appointment scheduling, minimizing wait times and optimizing daily operations.
- Provided front desk support, handling phone inquiries and maintaining patient confidentiality.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Adapted quickly to new software systems for patient management and billing processes.
- Educated patients on exercises and wellness strategies to promote holistic health practices.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Associate
Walgreens
Fayetteville, AR
06.2023 - 09.2025
- Assisted customers with inquiries and product selection, ensuring positive shopping experiences.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Collaborated with team members to maintain store organization and cleanliness, supporting operational efficiency.
- Educated customers on promotions and loyalty programs, driving engagement with Walgreens services.
- Monitored inventory levels and restocked shelves, ensuring product availability for customers at all times.
- Provided training support to new associates, fostering a collaborative team environment and knowledge sharing.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Pharmacy Associate
The Daily Dose Pharmacy
Trumann, AR
01.2021 - 07.2022
- Assisted customers in selecting medications and over-the-counter products, enhancing their shopping experience.
- Accurately processed prescription orders using pharmacy management software, ensuring compliance with regulations.
- Maintained inventory levels, restocking shelves and managing expiration dates for optimal product availability.
- Educated patients on medication usage and potential side effects, promoting safe medication practices.
- Handled cash register operations and managed financial transactions efficiently for smooth customer service flow.
- Developed strong rapport with regular customers through personalized service, fostering trust in the pharmacy''s expertise.
- Increased customer loyalty by addressing concerns promptly and professionally, ensuring their satisfaction with pharmacy services.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Reconstituted oral liquids.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Educated patients on proper medication use.
- Explained medication use and side effects under pharmacist direction.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Hospital Hostess Volunteer
St. Bernards Medical Center
Jonesboro, AR
03.2021 - 05.2021
- Greeted patients and families, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements for optimal flow.
- Communicated effectively with kitchen and waitstaff to streamline service operations.
- Assisted in training new staff on patient service protocols and operational procedures.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Monitored dining area for cleanliness and organization, ensuring high standards of presentation.
- Answered patient questions about hours, seating, and menu information.
- Took initial food orders and relayed kitchen
- Delivered food to patients
- Built rapport with patients
Education
Associate Of Applied Science -
Arkansas State University-Newport
Jonesboro, ARAssociate Of Applied Science -
University of Arkansas
Fayetteville, ARSkills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- First aid and CPR certification
- Patient flow management
- Patient relations
- Patient care
- X-ray development
- Healthcare compliance
- Microsoft Office Suite
- Therapy delivery
- Decision-making
- Conflict resolution
- Procedure assistance
- Basic math
- Professional bedside manner
Accomplishments
- Achieved training completion with ABA children ages 3-9 years old
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant
360 Wellness and Chiropractic
12.2024 - Current
Customer Service Associate
Walgreens
06.2023 - 09.2025
Hospital Hostess Volunteer
St. Bernards Medical Center
03.2021 - 05.2021
Pharmacy Associate
The Daily Dose Pharmacy
01.2021 - 07.2022
Associate Of Applied Science -
Arkansas State University-Newport
Associate Of Applied Science -
University of Arkansas