Lizbeth Ramos Aguilar

• Establish work schedules, assign tasks, and cross-train staff
• Supervising, coaching and training Team Members
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams
• Identify, and resolve day-to-day complex issues with outside of the box thinking and processes.

• Develop rapport with the clients and assist as point of contact for assigned shifts

• Communicated clearly with employees, and clients to keep everyone on same page and working toward established goals.
• Accomplished multiple tasks within established timeframes.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
• Negotiated pricing with vendors successfully, securing favorable terms for both the company and clients.

• Used outlook calendar to coordinate meetings, appointments, and tasks for three senior executives and Comfort Specialist
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Interacted with vendors, contractors, and professional services personnel to place orders, direct activities, and communicate instructions
• Work closely with clients, new and old
• Coordinating services and sales
• Answered questions and addressed complaints
• Managed emergency service calls and initiated an immediate response by gathering all pertinent information
• Worked under minimal supervision delegating and prioritizing daily tasks to meet deadlines and goals
• Collected confidential information (example social security numbers, credit cards and much more.) Worked with senior executives to coordinate and complete special projects for service and installation departments
• Drafted professional business memos and HVAC proposals
• Assisted customer with questions on proposal, coordinated finance or collection of payment once proposal accepted
• Assisted in keeping detailed track of all available field personnel and all in-progress and completed calls when needed.

• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
• Prepared and emailed invoices to customers via QuickBooks, processed payments and documented account updates
• Kept vendor files accurate and up-to-date to expedite payment processing
• Entered invoices requiring payment
• Maintained employee database up to date
• Assisted with payroll duties such as reconciliation of timecards and paycheck distribution.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Communicated with 1199 SEIU members and advocates via telephone or written correspondence regarding tuition eligibility, claim submissions, plan programs and services
• Distinguished the benefit plans per Fund; identified their appropriate enrollment and eligibility rules and required documentation reviewed time sheets, work charts, wage computation
• Processed paperwork for new employees and enter employee information into the payroll system
• Verified attendance, hours worked, and pay adjustments, and post information onto designated records
• After eligibility was verified, appointments for 1199 members were arranged with counselor for future advisory.

• Scheduled appointments and commitments to maximize executive's work time while ensuring priorities were met; prepare executive for daily meetings
• Maintained Outlook Calendars current and efficiently
• Maintained accurate record of daily scheduling numbers and helped create track reports of weekly monthly reports
• Effectively utilized lead management tools
• Responded to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately entered all customer inquiry data into BBCS computer program
• Generated appointments
• Set up approximately 80 appointments via email and telephone with clients for NYC & LI contracted programs
• Scheduled seven technicians minimum 10 calls each in a manner that was most productive minimizing travel and increasing completion of calls completed
• Made necessary adjustments to the schedule according to locations
• Created and modified documents using Microsoft Office
• Provided training to new staff in clerical, data entry & scheduling departments
• Advanced MS Office Suite, business writing, complaint resolution, listening & communication skills, schedule management, bilingual in English and Spanish.