Wendy Matamoros
Bay Shore,NY
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Associate adept at working in diverse retail and customer service environments. Disciplined, energetic employee who quickly establishes to customers and colleagues.
Overview
7
7
years of professional experience
Work History
Account Manager
Broadway National
Ronkonkoma, New York, United States
01.2016 - 07.2017
- Met with an average of 2 clients per week consistently, resulting in a 100% client retention rate.
- Developed and implemented creative, cost effective programs
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Coordinated between billing department and customers to resolve problems.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
Client Coordinator
Front Street Facilities
Bohemia, NY
06.2014 - 07.2015
- Answered an average of 30-50 calls per day by addressing customer inquiries, solving problems and providing updates to corporate
- Updated work orders daily
- Completed emergency work orders within 4 hours
- Followed up with technicians to update/complete work order
- Updated all store managers/corporate
- Provided an elevated customer experience to generate a loyal clientèle.
- Managed high call volume with tact and professionalism.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Medical Assistant
Arcenas Pediatrics P.C
Bay Shore, NY
09.2010 - 05.2014
- Examined patients and dispensed contraceptives and other medications as needed
- Effective counseling in health maintenance and disease management
- Processed monthly reports for department performance
- Performed lab tests and communicated results.
Education
High School Diploma - undefined
Bay Shore High School
Bay Shore, NY2006
Skills
- Creative problem solver
- Exceptional communication skills
- Strong client relations
- Verbal and written communication skills
- Bilingual
- Works well with others
- Calm and level-headed
Timeline
Account Manager
Broadway National
01.2016 - 07.2017
Client Coordinator
Front Street Facilities
06.2014 - 07.2015
Medical Assistant
Arcenas Pediatrics P.C
09.2010 - 05.2014
High School Diploma - undefined
Bay Shore High School
Similar Profiles
Jennifer RuzzoJennifer Ruzzo
Billing Coordinator at Broadway NationalBilling Coordinator at Broadway National
Lizbeth Ramos AguilarLizbeth Ramos Aguilar
Oncall Manager at Broadway NationalOncall Manager at Broadway National
Joshua RubinJoshua Rubin
Operations Coordinator at Broadway NationalOperations Coordinator at Broadway National