Lizette Angel
Arkadelphia,AR
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged time management and customer service skills at Atwoods to elevate team productivity and satisfaction. My tenure as a Front End Supervisor saw the implementation of effective training methods, significantly improving service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Walk and Taco
04.2024 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Took orders at the drive-thru or front counter and accurately processed payments to provide guests with great service.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service despite any challenges faced.
Waitress
El Parian
09.2023 - 05.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Carhop
Sonic
02.2023 - 09.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Cleaned and maintained drive-in parking lots, picnic areas, and building grounds to provide a clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering it to customers.
Front End Supervisor
Atwoods
06.2022 - 12.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Monitored cash drawers in four checkout stations to verify adequate cash supply.
Education
Bachelor Of Arts - Psychology
Henderson State University
Arkadelphia, AR12.2024
Associate - Criminal Justice
Tyler Junior College
Tyler, TX12.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Walk and Taco
04.2024 - Current
Waitress
El Parian
09.2023 - 05.2024
Carhop
Sonic
02.2023 - 09.2023
Front End Supervisor
Atwoods
06.2022 - 12.2022
Bachelor Of Arts - Psychology
Henderson State University
Associate - Criminal Justice
Tyler Junior College