Lizette Glas
Compass Group USA / Canteen
Garfield,nj
13
years of professional experience
Results-driven hospitality professional with 7+ years of experience leading high-volume
operations, managing cross-functional teams, and delivering client-focused service
solutions for flagship corporate environments. Proven ability to manage projects from
concept through execution, optimize budgets and improve
guest/client/customer satisfaction. Seeking to leverage operations and project
leadership experience in a Project Manager / training felid.
Work History
Hospitality Manager- META NYC Flagship
6 Years 7 Months- Managed daily cafe operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff to improve performance and enhance customer satisfaction.
- Developed and implemented inventory control systems to minimize waste and optimize stock levels.
- Led team meetings to communicate goals, review performance metrics, and foster a collaborative environment.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed a team of 20 pantry attendants
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated special events, ensuring seamless execution from planning to delivery of services.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated material procurement and required services for projects within budget requirements.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Proved successful working within tight deadlines and a fast-paced environment.
Lead - Audible - Flag Ship
2 Years 11 Months- Managed inventory and supply chain processes, optimizing stock levels and reducing waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Front Desk/Concierge
3 Years 2 Months- Facilitated guest check-ins and check-outs efficiently, enhancing overall guest satisfaction.
- Managed reservation systems and coordinated room assignments to optimize occupancy rates.
- Addressed guest inquiries and concerns promptly, ensuring a welcoming environment.
- Provided information about hotel services and local attractions, improving guest experiences.
Skills
Budgeting & coast Control
Staff training and development
Guest relations management
Health and safety compliance
Project Planning and Execution
Vendor & supply chain coordination
Timeline
Hospitality Manager- META NYC Flagship
Compass Group USA / Canteen
03.2020 - CurrentRead More
Lead - Audible - Flag Ship
Compass Group USA/ Canteen
04.2017 - 03.2020Read More
Front Desk/Concierge
Wyndham Hotel
12.2013 - 02.2017Read More