LIZETTE LEAL
El Paso,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Sales Associate
Marshalls
El Paso, TX
09.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Sales Advisor
Target
Addison, TX
06.2022 - 07.2023
- Answered requests and concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Retail Specialist
Dillard's
El Paso, TX
05.2017 - 02.2021
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Provided excellent customer service to ensure satisfaction.
- Performed cash register transactions accurately and efficiently.
- Conducted inventory counts to ensure accuracy of stock levels.
- Participated in staff meetings to discuss new products or services.
- Trained new employees on store policies and procedures.
Assistant Manager
Kirkland's Home
San Antonio, TX
08.2011 - 11.2018
- Greeted customers and provided assistance with product selection.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Education
ESTHETICIAN - Cosmetology
TRI- STATE
El Paso, TX12-2018
MEDICAL ASSITING - Medical Assisting
COMMUNITY COLLEGE
El Paso, TX07-2008
Skills
- Retail Loss Prevention
- Inventory Control
- Order Processing
- Product Sales
- Upselling
- Customer Needs Assessment
- Payment Processing
- Sales Development
Languages
English
Professional
Spanish
Full Professional
Timeline
Sales Associate
Marshalls
09.2023 - Current
Sales Advisor
Target
06.2022 - 07.2023
Retail Specialist
Dillard's
05.2017 - 02.2021
Assistant Manager
Kirkland's Home
08.2011 - 11.2018
ESTHETICIAN - Cosmetology
TRI- STATE
MEDICAL ASSITING - Medical Assisting
COMMUNITY COLLEGE