Lizzette Pena
North Charleston,SC
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking Mid to high level opportunities to expand skills while facilitating company goals in Property management. Proven skills in operational and team leadership. Bringing 10+ years of customer service experience combined with results-focused and quality-driven approach. Always open and enthusiastic to learn new advanced property management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Icon At Park Circle / Friedlam Partners
01.2023 - 01.2024
- Maintained sufficient number of units market-ready for lease.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Filed eviction notices, scheduled with constable for put outs.
- Approved invoices by all vendors.
Assistant Property Manager
Darby Development LL
02.2021 - 11.2022
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing market.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Checked rental eligibility by following company's verification process.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Scheduled contractors for recent move outs.
Lead Sales Key Holder/Manager
Williams-Sonoma
04.2019 - 01.2021
- Taught junior employees proactive strategies to meet operational and sales goals.
- Responded to safety and loss prevention incidents.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [20]%.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Client Relations Specialist
CPM one source Inc
03.2016 - 12.2018
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Executed 100 outbound calls each week to existing customers, resulting in 13% increase in sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Creative Communications
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2005
Skills
- Vacancy Marketing
- Business Development
- New Construction
- Tenant and Eviction Laws
- Fair Housing Mandates
- Networking Abilities
- Charleston Housing Inspections
- Attention to Detail
- Occupancy Management
- Schedule Coordination
- Rent Manager
- One-site / Real page proficient
- Excel, word, outlook, Brivo security
- Vendor Management
- Marketing and Advertising
- Creative and Adaptable
Accomplishments
- Increased occupancy rates from 33% to 100% 12 months of employment @ Icon.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Saved the company over 30K through effectively getting multiple quotes or researching product online for better pricing.
Certification
- Licensed South Carolina Real Estate commission, - 2021
Languages
Spanish
Full Professional
Timeline
Assistant Property Manager
Icon At Park Circle / Friedlam Partners
01.2023 - 01.2024
Assistant Property Manager
Darby Development LL
02.2021 - 11.2022
Lead Sales Key Holder/Manager
Williams-Sonoma
04.2019 - 01.2021
Client Relations Specialist
CPM one source Inc
03.2016 - 12.2018
Associate of Arts - Creative Communications
FIDM/Fashion Institute of Design & Merchandising