L.J Shelton
NearU
Charlotte,NC
6
years of professional experience
Results-driven healthcare professional with over 4 years of experience in medical laboratory settings. Expertise in specimen handling, data documentation, and compliance with safety and regulatory standards, including HIPAA and OSHA. Detail-oriented with strong communication skills and a proven track record in following standardized procedures and maintaining accuracy.
Work History
Customer Service Representative
5 Months- Manage high-volume inbound and outbound calls professionally and efficiently.
- Schedule appointments for HVAC, electrical, generator, and plumbing services.
- Followed up on sales and service requests, enhancing customer engagement and satisfaction.
- Identify customer needs and provide appropriate solutions with empathy
- Updated customer records accurately in CRM systems like ServiceTitan, ensuring data integrity.
- Coordinated with internal teams to provide timely service and support, improving overall customer experience.
- Engaged in team meetings to enhance collaboration and communication., coaching, and ongoing training.
Registered ABA Counselor
10 Months- Developed and implemented behavioral intervention plans targeting specific challenging behaviors to enhance client outcomes.
- Monitored and analyzed behavioral progress through precise data recording in various settings to inform treatment adjustments.
- Provided one-on-one behavioral support to improve communication, social, and daily living skills.
- Collaborated with clinical team to maintain high standards of care quality and ensure client safety.
Behavioral Technician Intern
1 Year 1 Month- Collected data and shadowed Board Certified Behavior Analyst (BCBA) during direct interactions with families and students, gaining practical experience in behavior analysis.
- Built rapport and communicated effectively with families and students with behavioral support needs, fostering trust and collaboration.
- Enforced specific reinforcement strategies tailored to individual client assessments, enhancing support effectiveness.
Pharmacy Technician
1 Year 3 Months- Processed high-volume patient and insurance inquiries, resolving claims and coverage issues efficiently.
- Maintained accurate patient records, including demographics, allergies, and prescriptions in RXconnect while adhering to HIPAA and CVS privacy policies.
- Streamlined inventory management through effective cleanliness and stock rotation practices.
Service Coordinator
10 Months- Created customer databases across multiple dealerships, scheduling service appointments efficiently.
- Managed telephone and email inquiries, assessing service needs and providing professional guidance.
- Built and maintained strong relationships with service providers and customers through effective communication.
- Managed valet dispatch operations to ensure timely service for customers. to enhance customer service experience.
- Demonstrated proficiency in Microsoft Excel, Office, X-Time scheduling, and valet dispatch tools.
- Supported daily operations by managing the on-site café.
Accounting Firm Summer Intern
3 Months- Communicated by phone to ensure timely and accurate completion of intern duties.
- Welcomed and assisted visitors by managing check-in and check-out processes and performing routine administrative tasks including filing, typing, copying, and scanning.
- Managed front desk operations, welcoming visitors and handling inquiries to support smooth office function.
- Provided administrative support to ensure efficient office operations by assisting managers and employees with organizational and communication tasks.
Education
Bachelor of Science - Biology
- Relevant coursework: Human Anatomy & Psychology, Child Development, Organic Chem II Lab, Senior Research Seminar, Computer Science, Genetics, Cell Biology, Botany
- Memberships - National Society of Black Women in Medicine
- GPA: 3.6
- Specialized Training : HGC Testing, Environmental Sampling, DNA Testing, QC in food/pharma
Skills
Specimen handling and preparation
Sample integrity preservation
HIPAA-compliant documentation
OSHA safety standards
Infection control
Electronic health record navigation
Data entry
Microsoft Office applications
Data analysis
Customer service
Active listening
Critical thinking
EDUCATION
Timeline
Customer Service Representative
NearU
03.2026 - CurrentRead More
Registered ABA Counselor
ACTION BEHAVIOR CENTERS
02.2025 - 12.2025Read More
Behavioral Technician Intern
LEGENDS PUBLIC CHARTER SCHOOL
12.2023 - 01.2025Read More
Pharmacy Technician
CVS PHARMACY
08.2022 - 11.2023Read More
Service Coordinator
NISSAN SOUTH UNION CITY
10.2021 - 08.2022Read More
Accounting Firm Summer Intern
ADVANCED CORE CONCEPTS
05.2020 - 08.2020Read More
Savannah State University
Bachelor of Science from Biology
Read More