Linzy Maynard
Papillion,NE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stillwater Insurance Group
Omaha, NE
05.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers and agents in navigating company website and buying policies improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Teller
Bank Of The West
10.2017 - 04.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Customer Service Representative
AAA Auto Club Group
10.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Slot Attendant
Ameristar Casino
06.2015 - 10.2016
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Cashier
Shoe Carnival
01.2014 - 09.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Claires Stores Inc
01.2013 - 01.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Papillion La Vista South High School
Papillion, NE05.2015
Skills
- Information Security
- Call Management
- Consultative Sales
- Account Updating
- Product Knowledge
- Payment Processing
- Call Center Operations
- Problem Resolution
- Critical Thinking
- Service Upselling
- Follow-Up Skills
- Call Center Experience
Certification
Property and Casualty Insurance License - 2016
Timeline
Customer Service Representative
Stillwater Insurance Group
05.2018 - Current
Teller
Bank Of The West
10.2017 - 04.2018
Customer Service Representative
AAA Auto Club Group
10.2016 - 09.2017
Slot Attendant
Ameristar Casino
06.2015 - 10.2016
Cashier
Shoe Carnival
01.2014 - 09.2016
Cashier
Claires Stores Inc
01.2013 - 01.2014
Papillion La Vista South High School