Lloyd Lacey
Shorewood,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
Frankfort, IL
09.2024 - Current
- Facilitated exceptional customer service to enhance customer satisfaction.
- Demonstrated exceptional professionalism in handling difficult customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Guided customers through product selection, order processing, billing inquiries, dispatch and return procedures.
Car Runner
BNSF Railroad
Elwood, IL
01.2022 - 08.2024
- Assisted with loading and unloading cars from rail cars.
- Followed safety procedures while operating vehicles.
- Organized cars in parking lot after unloading.
- Ensured all cars are in working condition and reported any damages.
Forklift Driver
Prologistix
Bolingbrook, IL
02.2012 - 08.2022
- Facilitated efficient logistics by loading and unloading trucks as required.
- Transferred materials to designated locations to optimize operational efficiency.
- Optimized storage layout by systematically stacking items, facilitating easier access.
- Upheld safe work environment by following safety regulations and documenting any safety hazards
- Processed requisite paperwork, such as shipping and receiving forms, and upheld precise record-keeping.
Education
High School Diploma -
Romeoville High School
Romeoville, IL05-2009
Skills
- Order processing
- Database management
- Upselling techniques
- Report generation
- Customer interaction
- Safety compliance
- Problem solving
- Communication skills
- Time management
- Attention to detail
- Forklift operation
- Material handling
Certification
- Forklift Certified
- Propane Certified
Timeline
Customer Service Representative
Uhaul Moving And Storage
09.2024 - Current
Car Runner
BNSF Railroad
01.2022 - 08.2024
Forklift Driver
Prologistix
02.2012 - 08.2022
High School Diploma -
Romeoville High School
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