Summary
Overview
Work History
Education
Skills
Timeline
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Lluvia "Cristal" Rivera

Houston,TX

Summary

Dedicated and organized Supervisor with over 3 years of experience. A skilled employee in customer service, multitasking, and time management. Focused on exceeding productivity and successfully fill the role on your team.

Overview

4
4
years of professional experience

Work History

Operations Manager

Dollar Tree
11.2019 - 12.2023
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Coached and mentored new employees on company policies and procedures.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Handled employee discipline and termination according to company policies
  • Unloaded incoming deliveries, verified products received, and stocked products on shelves.

Retail Supervisor

Memorial Hermann The Woodlands Hospital
10.2023 - Current
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Tomball High School
Tomball, TX
06.2019

Skills

  • Detail-Oriented
  • Store Organization
  • Scheduling and timekeeping
  • Adaptability and flexibility
  • Customer service excellence
  • Product Merchandising

Timeline

Retail Supervisor

Memorial Hermann The Woodlands Hospital
10.2023 - Current

Operations Manager

Dollar Tree
11.2019 - 12.2023

High School Diploma -

Tomball High School

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Lluvia "Cristal" Rivera