Leigha Cooper
Logan,UT
Summary
Dynamic and results-driven professional with experience at Fox Pest Control, excelling in customer relations and problem-solving. Proven ability to enhance team productivity and morale while managing high-stress situations. Skilled in route navigation and time management, consistently delivering exceptional service and fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Dispatcher
Fox Pest Control
Logan, Utah
09.2025 - Current
- Planned, organized, and managed schedule's of technicians to accomplish consistent work within organizational standards.
- Tracked daily schedule progress to identify possible delays and provide real-time updates to customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Oversaw route and condition of field units to manage daily schedule
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Enhanced team morale by fostering supportive and collaborative work environment.
Shift Lead
Batch Cookies
Queen Creek, Arizona
08.2024 - 10.2024
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for customers.
- Collaborated with management to develop strategies for improving overall store operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Trained new employees and delegated daily tasks and responsibilities.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Shift Lead
White Sparrow
Rexburg, Idaho
04.2024 - 07.2024
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for customers.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Benjamin Franklin High School
Queen Creek05.2023
Skills
Customer relations
Decision-making
Route navigation
Time management
Problem-solving
Active listening
Attention to detail
Multitasking and organization
Timeline
Dispatcher
Fox Pest Control
09.2025 - Current
Shift Lead
Batch Cookies
08.2024 - 10.2024
Shift Lead
White Sparrow
04.2024 - 07.2024
High School Diploma -
Benjamin Franklin High School