Loan Bertrand
Stanton,CA
Summary
Dynamic Salon Owner/Operator with a proven track record at Maison De Nail, specializing in staff management and customer retention. Expert in health and safety protocols, I led teams to exceed customer expectations, fostering loyalty and satisfaction. Skilled in inventory management, I significantly enhanced operational efficiency and service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Maison De Nail
2023.07 - 2024.08
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Learned and remained updated on statutory requirements and regulations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Manicurist and Pedicurist
Nail Lane
2022.02 - 2023.07
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Provided clients with advice and education on best nail care practices.
- Grew repeat client base through effective marketing and customer service.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Administered polishes, creams and cuticle oils.
- Kept client's nails in great condition and offered advice on maintaining manicures.
Manicurist and Pedicurist
Star Nails And Spa
2021.05 - 2022.02
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
High School Diploma -
Nguyen Du High School, School At Ngai Giao
150 Tran Hung Dạo, TT. Ngai Giao, Chau Đuc, Ba Rịa06.1996
Skills
- Health and safety
- Employee Training
- Appointment Scheduling
- Staff Management
- Customer Retention
- Inventory Management
- Customer Service Management
- Schedule Management
- Quality Assurance
Accomplishments
- Achieved Success through effectively helping with Marketing, Sales and Promotions.
- Supervised team of 5 staff members, maintained ongoing employee Training and designed short and long-term individual development plans.
- Managed and monitored daily and long-term sales figures, goals and trends to meet the needs of the business.
- Received Freight shipments direct from vendors and ensured processing and unpacking met company procedural standards.
Certification
Licenses in Manicure, Pedicure & Esthetician.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Salon Owner/Operator
Maison De Nail
2023.07 - 2024.08
Manicurist and Pedicurist
Nail Lane
2022.02 - 2023.07
Manicurist and Pedicurist
Star Nails And Spa
2021.05 - 2022.02
High School Diploma -
Nguyen Du High School, School At Ngai Giao
Licenses in Manicure, Pedicure & Esthetician.
Similar Profiles
Mbeleg Burgar MarcelMbeleg Burgar Marcel
Senior Care Assistant at Maison De Repos Et De Soins NazarethSenior Care Assistant at Maison De Repos Et De Soins Nazareth
Kimondra SmithKimondra Smith
Elderly Caregiver at Maison De Fleur Assisted LivingElderly Caregiver at Maison De Fleur Assisted Living
Aya MutohAya Mutoh
Customer Support Specialist at Maison De SabreCustomer Support Specialist at Maison De Sabre