Loan Anh Pham
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Manager
Willow Park Nails Bar
05.2020 - Current
- Improved customer satisfaction by providing friendly and efficient service at the nail shop.
- Managed inventory and restocked supplies to maintain an organized work environment.
- Contributed to the promotion of special offers or discounts by creating eye-catching displays or distributing flyers.
- Provided exceptional customer service through attentive listening and addressing client concerns promptly.
- Collaborated with team members to develop new service offerings, increasing overall revenue for the shop.
- Prepared clients'' nails for treatments, contributing to high-quality results and repeat business.
- Greeted clients upon arrival, promoting a welcoming environment that encouraged client retention.
- Scheduled appointments accurately, optimizing time management for both staff and customers.
Receptionist
Left Bank Nails & Spa
08.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Associate of Arts - Business Administration And Management
Tarrant County College District
Fort Worth, TX05.2024
High School Diploma -
Sam Houston High School
Arlington, TX06.2017
Skills
- Workforce Management
- Financial Management
- Strategic Planning
- Business Development
- Staff Management
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Willow Park Nails Bar
05.2020 - Current
Receptionist
Left Bank Nails & Spa
08.2017 - 11.2019
Associate of Arts - Business Administration And Management
Tarrant County College District
High School Diploma -
Sam Houston High School
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