Loc Do
Galloway
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hostess
Golden Nugget Casino
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Hudson
Hudson
11.2022 - 03.2023
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Retail Sales Associate
TJX Companies
11.2020 - 05.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Education
High School Diploma -
Absegami High School
Galloway, NJ06.2021
Skills
- Effective Multitasking
- Customer Service
- Patience and Empathy
- Guest complaint resolution
- Problem-Solving
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Hostess
Golden Nugget Casino
03.2023 - Current
Hudson
Hudson
11.2022 - 03.2023
Retail Sales Associate
TJX Companies
11.2020 - 05.2021
High School Diploma -
Absegami High School