Lochlyn Heaton
Apple Valley,UT
Summary
Accomplished Restaurant General Manager and Kitchen Manager with a proven track record in operations management and team leadership, significantly enhancing customer satisfaction and loyalty. Expert in inventory management and food safety, demonstrated during tenure at Pizza Hut. Skilled in fostering a culture of teamwork, achieving remarkable efficiency and quality in food service operations. Extremely consistent and realistic with job expectations and performance, and always striving to be the very best.
Overview
3
3
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
Hurricane, UT
12.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Ensured Restaurant cleanliness culture everyday but exhibiting ownership mentality and accountability.
- Provided and maintained exceptional service to our guests between employees and shift leads alike.
- Spent time recognizing and communicating with team members to maintain excellent employee relations.
- Accountable for all situations in the store and spent time deescalating and resolving all issues.
- Believed in a true team together culture and would help other stores in need of product, staff or training when needed.
Kitchen Manager
Stage Coach Grill
Springdale, UT
10.2021 - 11.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Education
Hurricane High School
Hurricane, UTSkills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Pre-shift walk-through
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Labor Management
- Customer Engagement
- Health Code Compliance
- Guest Relations
- Facility Maintenance
- Employee Retention
- Budget Planning
- Purchasing
- Food Preparation
- Sanitation Standards
- Allergy awareness
- Online Ordering Management
- Team Management
- Inventory control and record keeping
- Food Service Background
- Organization and prioritization
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Customer loyalty
- Customer-Oriented
- Kitchen equipment operation and maintenance
- Conflict resolution techniques
- Money Handling
- Promotions planning
- Problem-Solving
- Delegating Assignments and Tasks
- Training and Onboarding
- Reliable and Responsible
- ServeSafe Manager
Timeline
Restaurant General Manager
Pizza Hut
12.2022 - Current
Kitchen Manager
Stage Coach Grill
10.2021 - 11.2022
Hurricane High School