Locksley Crew
Waterbury,CT
Summary
Dynamic restaurant manager skilled in optimizing daily operations and enhancing customer service standards. Expertise in staff scheduling and inventory management ensures efficient service flow, while training programs boost staff performance and conflict resolution.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Great American donuts inc ( Dunkin)
Southington, CT
04.2025 - Current
- Managed daily restaurant operations and staff scheduling for smooth service flow.
- Oversaw inventory management, ensuring stock levels met demand and reduced waste.
- Trained new staff on customer service standards and operational procedures.
- Implemented health and safety protocols to maintain a clean dining environment.
Restaurant Manager
Dekk Group LLC ( Dunkin)
East Haven, Connecticut
07.2024 - 04.2025
- Managed daily restaurant operations and staff scheduling to ensure seamless service delivery.
- Oversaw inventory management, aligning stock levels with demand to minimize waste.
- Maintained efficient speed of service by monitoring and optimizing Dt/FC ticket times.
Restaurant Manager
Baguiero Network(Dunkin)
Milford, CT
08.2023 - 06.2024
- Managed daily restaurant operations and staff scheduling for smooth service flow.
- Trained new staff on customer service standards and operational procedures.
- Oversaw inventory management, ensuring stock levels met demand and reduced waste.
- Coordinated with suppliers for timely delivery of fresh ingredients and supplies.
- Maintained financial records for daily sales and expense tracking efficiently.
Lead Barista
Starbucks
Bridgeport, CT
01.2023 - 08.2023
- Trained and mentored new baristas on beverage crafting techniques.
- Provided exceptional customer service to enhance guest experience.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Ensured compliance with food safety and sanitation standards.
- Managed daily operations of coffee preparation and service.
Restaurant Manager
Applegreen travel plazas (Dunkin)
Darien, CT
01.2021 - 08.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily restaurant operations and staff scheduling for smooth service flow.
- Oversaw inventory management, ensuring stock levels met demand and reduced waste.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained new staff on customer service standards and operational procedures.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Restaurant Manager
Kingspoint ventures ( Dunkin)
Darien, CT
09.2019 - 01.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily restaurant operations and staff scheduling for smooth service flow.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints promptly to enhance overall dining experience.
- Maintained financial records for daily sales and expense tracking efficiently.
- Maintained detailed records of sales transactions and daily shift reports.
Lead Barista
Cafe Nero
Darien, CT
12.2018 - 09.2019
- Managed daily operations of coffee preparation and service.
- Trained and mentored new baristas on beverage crafting techniques.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Reviewed and committed to memory official and off-menu coffee and tea recipes.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Restocked counter and customer areas to maintain adequate item levels for expected needs.
- Ensured compliance with food safety and sanitation standards.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Stocked customer service stations with paper products or beverage preparation items.
Education
General Education. Diploma
Waterbury, CTSkills
- Restaurant management
- Inventory management
- Staff scheduling
- Inventory management
- Financial management
- Cost control
- Operational efficiency
- Service standards
- POS operation
- Team leadership
- Training programs
- Effective communication
- Problem solving
- Conflict resolution
- Customer focus
- Pre-shift walk-through
- Inventory management
Timeline
Restaurant Manager
Great American donuts inc ( Dunkin)
04.2025 - Current
Restaurant Manager
Dekk Group LLC ( Dunkin)
07.2024 - 04.2025
Restaurant Manager
Baguiero Network(Dunkin)
08.2023 - 06.2024
Lead Barista
Starbucks
01.2023 - 08.2023
Restaurant Manager
Applegreen travel plazas (Dunkin)
01.2021 - 08.2022
Restaurant Manager
Kingspoint ventures ( Dunkin)
09.2019 - 01.2021
Lead Barista
Cafe Nero
12.2018 - 09.2019
General Education. Diploma