Logan Ayers
Franklin,OH
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in enhancing patient experiences and streamlining operations to ensure optimal outcomes.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Midwest Eye Center
Crestview hills, KY
12.2023 - Current
- Greeted patients warmly and scheduled appointments efficiently.
- Managed multi-line phone system and directed calls to appropriate staff.
- Processed patient registration forms and verified insurance information accurately.
- Maintained organized front desk area and ensured cleanliness at all times.
- Assisted in coordinating patient flow to optimize office operations.
- Handled patient inquiries and resolved issues with professionalism and care.
- Collaborated with clinical staff to ensure seamless patient experiences.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
STNA
Carespring
Erlanger, Kentucky
09.2023 - 12.2023
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented care provided in resident charts accurately and timely.
- Collaborated with interdisciplinary teams to enhance resident care plans.
- Ensured cleanliness and safety of resident living environments consistently.
- Supported mobility by assisting residents with transfers and ambulation.
- Educated residents and families on health-related topics as needed.
- Implemented infection control practices to maintain a safe environment for all.
- Provided emotional support and comfort to patients when needed.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
- Responded quickly during emergency situations in accordance with hospital protocols.
- Assisted with meal preparation and feeding of patients who required assistance.
Warehouse Worker
Fedex ground
Independence, Kentucky
06.2019 - 05.2023
- Operated forklifts to move packages throughout the warehouse efficiently.
- Loaded and unloaded freight from delivery trucks following safety protocols.
- Sorted packages for delivery based on destination and priority level.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Inspected shipments for damage and accuracy before processing.
- Collaborated with team members to optimize workflow and improve efficiency.
- Assisted in training new staff on operational procedures and safety guidelines.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
Customer Service Representative
Macys Credit And Customer Service
Mason, Ohio
06.2017 - 06.2018
- Assisted customers with inquiries regarding account balances and payment options.
- Processed credit applications and provided approval information to customers.
- Resolved billing discrepancies and handled customer complaints effectively.
- Guided customers through online account management and payment systems.
- Collaborated with team members to enhance service delivery standards.
- Educated customers about promotional offers and loyalty programs available.
- Monitored account activity for potential fraud or unauthorized transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Advocate
Springdale Cleaners
Springdale, Ohio
09.2016 - 04.2017
- Managed customer inquiries through phone and email communication.
- Resolved service issues to ensure customer satisfaction and loyalty.
- Educated customers on cleaning processes and service options available.
- Assisted in maintaining a clean and organized service area for customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Lead
Mcdonalds
West Carrollton, OH
09.2009 - 05.2015
- Supervised customer service team to ensure high-quality service delivery.
- Trained new staff on company standards and customer interaction techniques.
- Resolved customer complaints quickly and effectively to enhance satisfaction.
- Maintained cleanliness and organization of service areas for optimal customer experience.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Volunteered to handle complaints and issues for manager during busy time periods.
Education
High School Diploma -
Electronic Classroom of Tomorrow
Columbus, OH05-2011
Some College (No Degree) - Nursing
Gateway Community College
Florence, KY03-2026
Skills
- Patient care
- Vital signs monitoring
- Customer service
- Data entry
- Infection control
- Appointment scheduling
- Effective communication
- Listening skills
- Office administration
- Scheduling appointments
- Sorting mail
- Hospitality services
- Cash handling
- Data confidentiality
- Task delegation
- Administrative support
- Verbal and written communication
- Office organization
- Multitasking and organization
- Travel coordination
- Email correspondence
- Appointment confirmation
- Customer assistance and interaction
- Scheduling
- Problem-solving skills
Timeline
Front Desk Receptionist
Midwest Eye Center
12.2023 - Current
STNA
Carespring
09.2023 - 12.2023
Warehouse Worker
Fedex ground
06.2019 - 05.2023
Customer Service Representative
Macys Credit And Customer Service
06.2017 - 06.2018
Customer Service Advocate
Springdale Cleaners
09.2016 - 04.2017
Customer Service Lead
Mcdonalds
09.2009 - 05.2015
High School Diploma -
Electronic Classroom of Tomorrow
Some College (No Degree) - Nursing
Gateway Community College