Logan Cobern
Cheba Hut Toasted Subs
Dallas
1
Certificate
8
Years of experience
Dedicated professional with a strong background in customer service, operations management, and complaint resolution. Proven ability to enhance customer experiences and ensure operational efficiency.
Work History
Assistant General Manager
1 Month- Assisted in managing daily operations, ensuring efficient service and customer satisfaction.
- Implemented effective communication strategies among team members to streamline workflows.
- Motivated, trained, and disciplined employees to maximize performance.
General Manager
1 Year 7 Months- Oversaw daily operations to ensure high-quality customer service and food safety standards.
- Managed inventory levels, reducing waste through efficient stock management practices.
- Trained and developed staff in operational procedures and customer engagement techniques.
- Analyzed sales reports to identify trends, adjusting strategies for improved profitability.
- Developed schedules optimizing labor costs while maintaining service quality during peak hours.
- Ensured compliance with health regulations, resulting in successful audits and inspections.
Assistant Manager
9 Months- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored team members on food safety protocols and service standards.
- Resolved customer inquiries and issues promptly, fostering a positive dining experience.
Shift Lead
3 Years 2 Months- Mentored team members, fostering a collaborative environment that encouraged skill development.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Member
1 Year 7 Months- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Operated food preparation equipment efficiently, maintaining high standards of safety and cleanliness.
- Collaborated with team members to streamline sandwich assembly processes, enhancing workflow efficiency.
Education
High School Diploma
Skills
Customer service
Professionalism and ethics
Upselling
Operations management
Relationship building
Customer complaint resolution
Problem Solving
Certification
All Lines Life and Health Insurance License
Food Handlers Certification
ServeSafe Manager Certification
Timeline
Assistant General Manager
Cheba Hut Toasted Subs
05.2026 - 06.2026Read More
General Manager
Jersey Mike's Subs
09.2024 - 04.2026Read More
Assistant Manager
Jersey Mike's Subs
11.2023 - 08.2024Read More
Shift Lead
Jersey Mike's Subs
08.2020 - 10.2023Read More
Crew Member
Jersey Mike's Subs
12.2018 - 07.2020Read More
Lebanon Trail High School
High School Diploma
Read More