Logan Copeland
Tampa
Summary
Dynamic leader with a proven track record at Mid Atlantic Roofing Supply, excelling in operations management and team development. Spearheaded process improvements and audit preparation, enhancing productivity and compliance. Skilled in Excel and known for approachability, significantly boosted business revenue and customer satisfaction. Expert in balancing budget control with strategic business development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Mid Atlantic Roofing Supply
11.2022 - Current
- Took lead with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Implemented process improvements to increase productivity.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Inside Sales Associate
SRS Distribution
12.2020 - 11.2022
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Maximized revenue potential of each account through upselling and cross-selling relevant products or services based on customer needs analysis.
Project Manager
Nexgen Roofing Services
01.2018 - 12.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed projects from procurement to commission.
Roof Loader
Beacon Roofing Supply
08.2016 - 01.2018
- Collaborated with roofing crews to ensure timely deliveries and seamless coordination of materials onsite.
- Demonstrated strong leadership skills as a key member of the roof-loading crew, providing guidance to newer employees when needed.
- Ensured safe working conditions for all team members by conducting regular safety checks and equipment inspections.
- Increased overall productivity by training new roof loaders in proper techniques and best practices.
- Contributed towards company growth by maintaining positive relationships with clients while delivering exceptional service.
Education
High School Diploma -
Chamberlain High School
Tampa, FL06-2016
Skills
- Operations management
- Business development
- Team development
- Audit preparation
- Account management
- Budget control
- Approachable
- Proficient in Excel, Word, Powerpoint, and Agility
- Process improvement
Certification
- Forklift Certification
Timeline
Assistant Branch Manager
Mid Atlantic Roofing Supply
11.2022 - Current
Inside Sales Associate
SRS Distribution
12.2020 - 11.2022
Project Manager
Nexgen Roofing Services
01.2018 - 12.2020
Roof Loader
Beacon Roofing Supply
08.2016 - 01.2018
- Forklift Certification
High School Diploma -
Chamberlain High School
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