Proactive professional with a strong background in retail and hospitality. Expertise in training new employees and implementing visual merchandising standards, contributing to improved customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales Associate
Kohls Department Store
North Myrtle Beach, South Carolina
08.2023 - Current
Maintained organized merchandise displays throughout the store.
Collaborated with team members to ensure customer satisfaction.
Trained new associates on store policies and procedures.
Greeted customers and provided exceptional customer service.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Built and maintained relationships with peers and upper management to drive team success.
Management Trainee
Kohls Department Store
North Myrtle Beach, South Carolina
06.2023 - 08.2023
Assisted in managing daily store operations and staff scheduling.
Collaborated with team members to enhance customer service experiences.
Implemented visual merchandising standards to improve product displays.
Enhanced leadership abilities through training and hands-on task completion.
Analyzed sales data to identify trends and recommend improvements.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Server
Bagel Dock Cafe
Calabash, North Carolina
06.2022 - 06.2023
Provided excellent customer service in a fast-paced cafe environment.
Assisted in training new servers on cafe procedures and menu items.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Golf Sales
Capital Hills Golf Course
Albany, New York
06.2015 - 11.2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.