Logan Eller
Englewood,TN
Summary
Dedicated customer service professional with a strong understanding of service delivery and proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive profitability and achieve business objectives. Experienced in handling currency, transactions, and confidential information with utmost responsibility. Proficient in utilizing software to track bank information and generate reports. Possesses extensive knowledge of all bank financial and security regulations and procedures.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Bowater Employees Credit Union
Athens, TN
11.2022 - Current
- Comply with corporate regulations, policies and procedures to maximize safety, security and overall trust in the organization and employees.
- Administer the balancing of the branch's vaults, Automated Teller Machines (ATMs), Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) with a daily total of more than 200k.
- Opened, closed and updated accounts based on individual customer needs.
- Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts and other credit union products, resulting in achieving the highest rate of customer loyalty and retention.
- Reconciled transactions and verified cash totals without variances.
- Identified and managed multiple cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions.
- Contributed to delivering effective training to newly hired employees to acquaint them with the credit union’s policies and operational procedures.
- Calculated daily transactions using computers, calculators and adding machines.
Crew Member
Dunkin' Donuts
Athens, TN
05.2022 - 11.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Server
Monterrey Mexican Restaurant
Athens , TN
04.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Host
Applebee's Grill + Bar
Athens , TN
07.2020 - 11.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
Cashier
Food City
Etowah, TN
08.2017 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
McMinn County High School
Athens, TN05.2020
Skills
- Clear Communication
- Deposits, Loans, Transfers, Money Orders, and Withdrawals
- Fraud monitoring
- Microsoft
- Calm and Professional Under Pressure
- Upselling Products and Services
- Understanding Customer Needs
- Check Cashing
- Recordkeeping & Documentation
- Customer Confidentiality
Timeline
Member Service Representative
Bowater Employees Credit Union
11.2022 - Current
Crew Member
Dunkin' Donuts
05.2022 - 11.2022
Server
Monterrey Mexican Restaurant
04.2021 - 01.2022
Host
Applebee's Grill + Bar
07.2020 - 11.2020
Cashier
Food City
08.2017 - 05.2019
High School Diploma -
McMinn County High School