Logan Federici
Beaverton
Summary
Dynamic customer service professional with extensive experience at Hoffman Farms, recognized for exemplary team collaboration and effective problem-solving. Achievements include training new employees and implementing service enhancements that significantly improved customer satisfaction. Proficient in cash handling and quality assurance, consistently delivering exceptional client engagement and operational efficiency. Seeking to leverage expertise in a role that prioritizes customer-focused excellence.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Associate
Hoffman Farms
Beaverton
06.2024 - 09.2024
- Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
- Monitored berry fields and the farm store to ensure an exceptional customer experience.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Implemented company processes to effectively resolve customer service issues.
- Identified potential areas of improvement within customer service operations and communicated recommendations to management team.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Customer Service Associate
Hoffman Farms
Beaverton
06.2022 - 09.2023
- Provide customers with a satisfactory experience in all positions around the farm
- Help customers safely navigate the berry fields by providing clear and specific directions
- General merchandising including cash handling while restocking products
- Supervise customers in the picking fields while also clearing them out at the end of the day
Customer Service Representative
Pietro’s Pizza
Beaverton
06.2021 - 09.2021
- Work the ticket counter while engaging with customers in a positive manner
- Repair and restock the arcade games when necessary
- Answer phones and provide information to online orders and questions
- Always provide quality customer service to all customers while responding to difficult situations
Education
Bachelor of Science - Biology
Western Oregon University
Monmouth, OR06-2027
Skills
- Customer service
- Team collaboration
- Quality assurance
- Employee training
- Problem solving
- Client engagement
- Cash handling
- Multitasking
- Critical thinking
Affiliations
- 2022 - 2024 Southridge Youth Cheerleading: Junior Mentor and Leader (Grade School and Middle School)
References
References available upon request.
Timeline
Senior Customer Service Associate
Hoffman Farms
06.2024 - 09.2024
Customer Service Associate
Hoffman Farms
06.2022 - 09.2023
Customer Service Representative
Pietro’s Pizza
06.2021 - 09.2021
Bachelor of Science - Biology
Western Oregon University
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