Logan Hall
Fort Worth
Summary
Technology technician with significant experience in systems administration, cybersecurity, and customer support. Proven expertise in troubleshooting, network configuration, and incident management. Achievements include enhanced system security and increased user satisfaction in previous roles. Adaptable in fast-paced environments, with a focus on emerging technologies.
Overview
11
11
years of professional experience
Work History
Field Technology Technician
Kiewit Technology Group
Westlake
01.2023 - Current
- Executed large-scale migration to next-generation operating system, achieving minimal downtime and a seamless transition.
- Delivered executive-level support for C-suite leadership, effectively addressing technical issues and enhancing operational efficiency.
- Provided direct support for 300 users across corporate campus and remote locations, maintaining a 96% ServiceNow ticket closure rate and ensuring timely resolution.
Communication Technical Supervisor
US Army Reserves
Fort Worth
02.2017 - Current
- Supervised installation and maintenance of battlefield signal support systems and satellite communications equipment, ensuring operational readiness.
- Provided technical assistance and training for automated telecommunications systems, enhancing team capabilities in local area networks and routers.
- Operated remote help desk, delivering tier III support with minimal oversight, resolving complex technical issues efficiently.
IT Project Manager of the Sherman WWTP
Kiewit Water Facilities South
Sherman
10.2023 - 11.2025
- Delivered projects on time and within budget by implementing targeted IT strategies.
- Managed project resources throughout all phases to optimize operational processes.
- Aligned network infrastructure designs with business objectives to ensure project relevance.
Senior Communication Technician (Forward Signal Support NCO)
US Army
Fort Bliss/El Paso
10.2015 - 02.2017
- Devised management and tracking systems for physical security of over $1.5 million in equipment, achieving zero issues over two years.
- Trained over 10 personnel in maintenance, basic repair, and troubleshooting of radio equipment and computers, enhancing team capability.
- Delivered tier I/II support to 120 users, resolving technical issues and improving user satisfaction.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX03-2019
Skills
Timeline
IT Project Manager of the Sherman WWTP
Kiewit Water Facilities South
10.2023 - 11.2025
Field Technology Technician
Kiewit Technology Group
01.2023 - Current
Communication Technical Supervisor
US Army Reserves
02.2017 - Current
Senior Communication Technician (Forward Signal Support NCO)
US Army
10.2015 - 02.2017
Associate of Arts -
Tarrant County College