Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Hill

Lake Charles,LA

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.



Overview

3
3
years of professional experience

Work History

Front Desk Agent

Golden Nugget Casino
08.2023 - Current
  • Collected room deposits, fees, and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Banquets Server

Coushatta Casino Resort
02.2023 - 08.2023
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Front Desk Agent

Coushatta Casino Resort
11.2022 - 02.2023
  • Collected room deposits, fees, and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Banquets Dishwasher

Coushatta Casino Resort
08.2022 - 11.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Beverage Server

Coushatta Casino Resort
01.2022 - 08.2022
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

General Room Attendant

Coushatta Casino Resort
08.2021 - 01.2022
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Front Desk Agent

Hampton Inn Suites
07.2020 - 08.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Education

High School Diploma -

Lake Arthur High School
Lake Arthur, LA
05.2018

Skills

  • Front Office Support
  • Credit and Cash Payments
  • Transportation Information
  • Registration Processing

Timeline

Front Desk Agent

Golden Nugget Casino
08.2023 - Current

Banquets Server

Coushatta Casino Resort
02.2023 - 08.2023

Front Desk Agent

Coushatta Casino Resort
11.2022 - 02.2023

Banquets Dishwasher

Coushatta Casino Resort
08.2022 - 11.2022

Beverage Server

Coushatta Casino Resort
01.2022 - 08.2022

General Room Attendant

Coushatta Casino Resort
08.2021 - 01.2022

Front Desk Agent

Hampton Inn Suites
07.2020 - 08.2021

High School Diploma -

Lake Arthur High School

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Logan Hill