Logan HOLLAND
Central City,KY
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Eades Family Dentistry
Central City, KY
01.2024 - Present
- Greet and check in each patient, verifying insurance, medical history, and personal information.
- Scheduling appointments and managing the office calendar to ensure efficient use of time.
- Preparing treatment plans for patient approval, including cost estimates, payment arrangements, and insurance eligibility.
- Scheduling cleanings and dental appointments for patients using Open Dental software.
- Demonstrating proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
Bank Teller
Farmer's Bank and Trust
Central City, KY
01.2023 - 09.2023
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Assisted customers in person and via phone call with basic technical issues related to digital banking platforms, along with any other banking needs
- Maintained confidentiality of bank records and client information.
Server
El Bracero's
Central City, KY
09.2019 - 12.2023
- Maintaining customer satisfaction by taking and distributing food and drink orders, calculating ticket totals, and keeping a sanitary work environment
- Working efficiently with other restaurant staff to ensure all operations within the restaurant run smoothly
Guest Relations Representative
Owensboro Health Regional Hospital
Owensboro, KY
01.2018 - 07.2019
- Overseeing a fast-paced front desk operation with multiple patients and guests.
- Entering customer data using computer software, such as Epic and Responder 5.
- Greeting patients and hospital visitors.
- Answering and directing in and out of house phone calls
- Electronically scanning medical paperwork, and documenting patient arrival and dismissal.
Skills
- Office Organization
- Call Routing
- Guest Relations
- Customer Service
- File Management
- Administrative Support
Timeline
Front Desk Receptionist
Eades Family Dentistry
01.2024 - Present
Bank Teller
Farmer's Bank and Trust
01.2023 - 09.2023
Server
El Bracero's
09.2019 - 12.2023
Guest Relations Representative
Owensboro Health Regional Hospital
01.2018 - 07.2019
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