Logan Johnson
Spartanburg,SC
Summary
To obtain a PCA position that utilizes the skills I learned in my CNA Program. Knowledgeable Team Lead with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Jeremiah's Italian Ice
06.2024 - 05.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests. Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Processed both cash and card purchases and returns.
Front of House Team Leader
Chick-fil-A
02.2023 - 12.2023
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Established welcoming atmosphere by greeting each guest warmly. Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
High School Diploma -
Dorman High School
Roebuck05-2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Store opening and closing
- Team collaboration
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
Cashier Team Lead
Jeremiah's Italian Ice
06.2024 - 05.2025
Front of House Team Leader
Chick-fil-A
02.2023 - 12.2023
High School Diploma -
Dorman High School
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