Logan Richardson
Kent
Summary
Customer focused professional with years of corporate experience working directly with clients, complemented by extensive leadership and operations experience in fast-paced service environments. Brings adaptability, clear communication, and delivering high-quality service across diverse industries.
Overview
10
10
years of professional experience
Work History
Shift Lead
Starbucks
Kent, WA
08.2025 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new partners on coffee preparation and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated team schedules to ensure adequate coverage during peak service hours.
- Cumulative over 5 years experience with the standards and goals of Starbucks
Client Services Manager
Canteen One
Minneapolis, MN
12.2019 - 03.2025
- Enhanced client satisfaction by addressing concerns and providing timely solutions
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates
- Remote
Manager of Operations
Southlake Critter Care
Southlake, TX
07.2016 - 08.2019
- Managed all day-to-day operations for day care, grooming, boarding, and training services
- In charge of scheduling day-care pick-up routes, staff, and boarding
- Served as main point of contact for clients
- Invoiced clients for grooming, boarding, day care, and training services monthly
Education
High School Diploma -
Animal Behavior College
01.2017
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Southlake Carroll Senior High School
01.2012
Skills
- Customer Service
- Administration
- Computer Skills
- Staff Management
- Sales & Promoting
- Operation Improvement
Timeline
Shift Lead
Starbucks
08.2025 - Current
Client Services Manager
Canteen One
12.2019 - 03.2025
Manager of Operations
Southlake Critter Care
07.2016 - 08.2019
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Southlake Carroll Senior High School
High School Diploma -
Animal Behavior College