A highley motivated individual with the capability and loyalty to work, seek, and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Manager
Ace Hardware
09.2020 - Current
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Associate
H2WOW Carwash
02.2020 - 02.2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed and actualized customer service initiatives to decrease wait times.
Responded to customer calls and emails to answer questions about products and services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.