Logan Tracy
Tempe,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Pro Contractors Desk Associate
Home Depot
12.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed approximately 30 incoming calls per day from customers.
- Managed multiple tasks simultaneously, prioritizing workload for optimal results and efficiency.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed customer relations through communication and helpful interactions.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Cashier
Home Depot
08.2023 - Current
- Performed cash, card and check transactions to complete customer purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
Warehouse Associate - Night Crew
RNDC
08.2020 - 07.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Education
High School Diploma -
Chaparral High School
Parker, COTimeline
Pro Contractors Desk Associate
Home Depot
12.2023 - Current
Cashier
Home Depot
08.2023 - Current
Warehouse Associate - Night Crew
RNDC
08.2020 - 07.2022
High School Diploma -
Chaparral High School