Gaming
Logan Wood
Remote Telecommunication Expert
Science Hill,KY
Summary
Telecommunications Specialist with 8+ years of system management and administration experience in global broadcast program delivery through coordination with sites worldwide. Applies technical knowledge and skills with hands-on fault isolation and repair of telecommunications equipment to operate and maintain distribution network. Demonstrated capacity to understand and communicate technical ideas, concepts and thoughts across multiple stakeholders.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Medical Scheduler
Senture
London, KY
08.2022 - Current
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
Lead PBX Operator
Aston Carter
Somerset, KY
01.2022 - 08.2022
- Assisted in Managing and training all new hires with patient access representative duties and systems
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated digital paging system to notify recipients of incoming calls.
- Calculated and quoted charges for services such as person-to-person and international calls.
- Operated switchboard and routed incoming calls to appropriate departments.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Searched relevant directories to find contacts, business addresses, and medical information for patients and hospital staff.
- Kept records of calls placed and charges incurred.
- Paged all codes and directed hospital staff to each location
Patient Access Representative
Aston Carter
Somerset, KY
08.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Managed 20 or more patient accounts consistently throughout registration
Monitor Technician
LifePoint Health
Somerset, KY
08.2021 - 09.2021
- Watch and interpret patient vital data
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
Transcriptionist
Freelance
Remote, Remote
01.2020 - Current
- Transcribed recordings of audio and write captions for videos
- Used headsets and transcribing software to take dictation of medical documents.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Referred to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
Music Composer
Freelance
Remote, Remote
10.2017 - Current
- Rewrote original scores to adapt to different musical genres and styles.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Used LMMS to arrange cuts of soundtracks for movies
Freelance Audio Engineer
Freelance
Remote, Remote
06.2017 - Current
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Enhanced sound quality and added various sound effects to recordings.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
Customer Service Representative
InfoCision
Akron, OH
12.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Sought ways to improve processes and services provided.
Call Center Representative
Alorica
Terre Haute, IN
08.2016 - 09.2018
- Led a team of 25 employees and consistently met sails quota and exceeded stat requirements
- Led an 8 week training course for new and returning hires and continued to support coworkers after reaching production
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Assisted customers by answering questions and responding to inquiries.
- Educated customers on company systems, form completion and access to services.
Material Handler
TRW Automotive
Marshall, IL
02.2016 - 06.2016
- Trained new and transferred hires in all processes and systems in department and remained available for any and all questions
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored production schedule to keep proper amount of inventory on hand.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Education
Bachelor of Arts - Game Design
Full Sail University
Winter Park, FL 08.2022 - Current
Bachelor of Arts - Music Performance
Eastern Illinois University
Charleston, IL 07.2015 - 01.2016
High School Diploma -
Terre Haute North Highschool
Terre Haute, IN 01.2011 - 06.2015
Skills
Front desk operations
Search directories
Switchboard management
Telephone reception
Professional communication
Greeting customers
Recordkeeping
Telecommunications
Schedule Coordination
Data Entry
Clerical support
Critical Thinking
Active Listening
MS Office
Written Communication
Self-Motivated
Attention to Detail
Training and Development
Billing and Invoicing
Spreadsheet development
Scheduling and calendar management
Administrative support
Team support
Telephone etiquette
Client Relationships
Database administration
Online training experience
Employee coaching
Job training
Project implementation
Program planning
Reference material development
Recruiting
Training program development
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Interests
Streaming
Content Creation
Social Media
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Medical Scheduler
Senture
08.2022 - Current
Bachelor of Arts - Game Design
Full Sail University
08.2022 - Current
Lead PBX Operator
Aston Carter
01.2022 - 08.2022
Monitor Technician
LifePoint Health
08.2021 - 09.2021
Patient Access Representative
Aston Carter
08.2021 - Current
Transcriptionist
Freelance
01.2020 - Current
Customer Service Representative
InfoCision
12.2018 - 11.2019
Music Composer
Freelance
10.2017 - Current
Freelance Audio Engineer
Freelance
06.2017 - Current
Call Center Representative
Alorica
08.2016 - 09.2018
Material Handler
TRW Automotive
02.2016 - 06.2016
Bachelor of Arts - Music Performance
Eastern Illinois University
07.2015 - 01.2016
High School Diploma -
Terre Haute North Highschool
01.2011 - 06.2015