LOIDA RANGEL
Corpus Christi,TX
Summary
Dynamic healthcare professional with extensive experience at Reliant ER, adept in HIPAA compliance and office administration. Proven ability to enhance patient satisfaction through effective problem-solving and staff training. Skilled in managing multiple priorities while ensuring accurate patient information and insurance verification, contributing to streamlined operations and improved service delivery.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
PHYSICIANS PREMIER ER- CALALLEN
Corpus Christi, TX
08.2025 - Current
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
- Input patient data into the electronic medical record system accurately and efficiently.
- Provided excellent customer service to patients and their families.
Lead Patient Service Representative
RELIANT ER
Corpus Christi, TX
11.2023 - 08.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages.
- Verified insurance benefits.
- Obtained referrals.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
Medical Assistant
CORPUS CHRISTI MEDICAL ASSISTANT FAMILY WELLNESS CENTER
Corpus Christi, TX
05.2023 - 09.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Scheduled appointments and maintained patient records.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
PATIENT SERVICE REPRESENTATIVE
SUREPOINT ER
Corpus Christi, TX
10.2022 - 05.2023
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
- Input patient data into the electronic medical record system accurately and efficiently.
- Provided excellent customer service to patients and their families.
Corpus Christi Womens Clinic
Corpus Christi, TX
02.2022 - 09.2022
Victoria's Secret
Corpus Christi, TX
10.2020 - 02.2022
Freedom Fitness
Corpus Christi, TX
09.2019 - 10.2020
Customer Service Representative
Complete Family Eye Care
Corpus Christi, TX
08.2015 - 10.2016
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages.
- Verified insurance benefits.
- Obtained referrals.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
Education
CMA -
STVT
Corpus Christi, TX2016
Skills
HIPAA compliance
Office administration
Effective problem solving
Insurance verification
Personal Information
Title: Patient Service Representative
Timeline
Patient Service Representative
PHYSICIANS PREMIER ER- CALALLEN
08.2025 - Current
Lead Patient Service Representative
RELIANT ER
11.2023 - 08.2025
Medical Assistant
CORPUS CHRISTI MEDICAL ASSISTANT FAMILY WELLNESS CENTER
05.2023 - 09.2023
PATIENT SERVICE REPRESENTATIVE
SUREPOINT ER
10.2022 - 05.2023
Corpus Christi Womens Clinic
02.2022 - 09.2022
Victoria's Secret
10.2020 - 02.2022
Freedom Fitness
09.2019 - 10.2020
Customer Service Representative
Complete Family Eye Care
08.2015 - 10.2016
CMA -
STVT