Lois Addo
Alexandria,VA
Overview
5
5
years of professional experience
Work History
Patient Coordinator and Eye PreTester
MyEyeDr
01.2025 - Current
- Managed patient check-in and check-out processes.
- Pull insurances
- Coordinated appointment logistics.
- Conducted preliminary eye examinations to assess vision and eye health.
- Oversaw timely processing of contact lens orders.
- Monitored order progress.
Front Desk Representative
Golden Hair Salon
12.2022 - Current
- Completed daily inventory
- Organized staff timetables.
- Make appointments for customers
- Provide customers with pricing
- Processed payments post-appointment.
- Prepare the customers for the hairstylist/barber
- Handled incoming calls efficiently.
- Ensure that the front desk area/entire shop is clean and safe at all times
- Works with management team to optimize the mixes of: planned and scheduled work, scheduled and unscheduled work
- Work is performed within the framework of established policies and procedures
Front Desk Representative
Goldfish Swim School
05.2022 - 10.2024
- Facilitated student enrollment process.
- Addressed caller needs effectively.
- Assist with swim classes as needed
- Provide customers with supplies for classes
- Cashier
- Addressed and corrected billing errors promptly.
- Solve customer issues
- Ensure that the front desk area is clean and safe at all times
- Make employee schedules
- Created class schedules.
- Reschedule classes
- Ensured accurate and up-to-date filing of documents.
- Working proactively with maintaining effective time management
- Verify customer information
Team Lead/Cashier
McDonalds
06.2020 - 04.2022
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Mentored new employees regarding menu items, company policies and procedures.
- Completed daily inventory
- Recognized as Lead Cashier with responsibility for overseeing opening/closing and coaching
- Assist managers as needed
- Take orders from customers
- Cashier when needed
- Ensure customer satisfaction
- Package food
- Help in event of an unsatisfied customer
Education
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Northern Virginia Community College
Alexandria, VA06.2025
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Alexandria City Public School
06.2020
Skills
- Proficient in Microsoft Office and Excel, Photoshop, Adobe PowerPoint and Email
- Superior skills in conceptual thinking, quick learning and strategic planning
- Exceptional interpersonal communication skills, strong professional writing, oral communication skills and writing for public relations
- Excellent interaction with a diverse population and successful in both team and individual-based work environments
- Excellent presentation and organizational skills
Timeline
Patient Coordinator and Eye PreTester
MyEyeDr
01.2025 - Current
Front Desk Representative
Golden Hair Salon
12.2022 - Current
Front Desk Representative
Goldfish Swim School
05.2022 - 10.2024
Team Lead/Cashier
McDonalds
06.2020 - 04.2022
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Northern Virginia Community College
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Alexandria City Public School