Lola Chesley
Harwood,MD
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Rita's Ice
05.2022 - Current
- Was rewarded employee of the month for going above and beyond.
- Was promoted to manager within the first year of working at the store.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Receptionist
WF Chesley Real Estate
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Saint Mary's High School
Annapolis05.2023
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Goal-Oriented
- Employee Motivation
- Teamwork and Collaboration
- Decision-Making
Timeline
Manager on Duty
Rita's Ice
05.2022 - Current
Receptionist
WF Chesley Real Estate
06.2021 - Current
High School Diploma -
Saint Mary's High School
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