Lola Dunlap
Lexington Park,MD
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Experienced Auction Assistant with background in coordinating bidder registration and overseeing inventory management. Strengths include strong communication skills, ability to multitask effectively, and deep understanding of auction procedures. Noted for executing successful auctions that meet client expectations while maintaining compliance with legal standards.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Island Sushi
Solomons, Maryland
06.2024 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Developed and implemented interactive training modules to enhance learning experience and retention among trainees.
- Explained various techniques used in handling large groups of customers efficiently.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked directly with servers for many shifts during training process.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Provided exceptional service to high volume of daily customers.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Online Auction Coordinator
Auction Monkey
Lexington Park, MD
04.2023 - 06.2024
- Maintained accurate records of bids received during auction process.
- Reset store displays for special events and seasonal merchandise changes.
- Communicated with prospects to present auction services, answer questions and expand client base.
- Conducted pre-auction site visits with potential bidders.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Updated clients throughout auction preparation and process to involve in decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed promotional materials for auctions to attract buyers.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed data from previous auctions to identify trends in buyer behavior.
- Oversaw online auctions by monitoring website for performance and sales.
- Assisted in resolving any disputes between buyers and sellers following an auction.
- Replenished and arranged items to maintain appearance.
- Planned and organized auctions, including setting up venue, equipment, and staff.
- Directed and assisted with set up and break down of auction by placing signage, preparing bid cards on day of event.
- Processed paperwork associated with completed transactions.
- Liaised with vendors supplying goods or services related to the auction event.
- Coordinated payment collection from successful bidders post-auction.
- Negotiated favorable rates on rental equipment needed for the event.
- Recruited, hired and trained new hires to optimize profitability.
- Created a timeline of activities leading up to the auction date.
- Compiled post-auction reports summarizing sales results.
- Ensured compliance with all applicable laws, regulations, and ethical standards.
- Identified items that did not meet reserve prices or had no bids placed on them.
- Organized 400-500 lot items under a schedule set of time for day of event
- Operated register, handled cash and processed credit card transactions.
- Monitored bidding activity throughout the duration of the auction.
- Reduced process lags by training employees on best practices and protocols.
- Managed inventory of items being sold at each auction event.
- Collaborated with marketing team to develop strategies for increasing attendance at future events.
- Scheduled auctioneers and other personnel necessary for the event.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Service Worker
Popeyes® Louisana Kitchen
California, Maryland
09.2019 - 04.2022
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed opening and closing duties as assigned by management.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Organized take-out orders for customers who requested them.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Assembled and served meals according to specific guest requirements.
- Rotated inventory to reduce waste and optimize freshness.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Served meals to customers in a friendly and courteous manner.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
- Assisted in the preparation of food items according to recipes and instructions.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Assisted with unloading deliveries from suppliers into storage areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Operated dishwashing machines safely and efficiently.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Operated cash register to process cash, check, and credit card transactions.
- Delivered food orders promptly and accurately to guests tables.
- Monitored food temperatures to ensure safety and quality standards were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Great Mill High School
Great Mills, MD05-2023
Skills
- Shift scheduling
- Food safety awareness
- Employee engagement
- Body language awareness
- Energy and enthusiasm
- Team motivation
- Social media marketing
- Problem-solving aptitude
- Pricing strategy
Timeline
Waitress Trainer
Island Sushi
06.2024 - Current
Online Auction Coordinator
Auction Monkey
04.2023 - 06.2024
Food Service Worker
Popeyes® Louisana Kitchen
09.2019 - 04.2022
High School Diploma -
Great Mill High School