Lola Satinover
San Luis Obispo,CA
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed across diverse roles from Restaurant Hostess at Back on the Beach Cafe to Surf Instructor. Fluent in Spanish, adept at conflict resolution, and skilled in multitasking, I excel in fast-paced environments, ensuring exceptional experiences for clients and effective team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Back on the Beach Cafe
Santa Monica, CA
06.2023 - 01.2025
- Assigned patrons to suitable tables according to server rotation.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted staff by serving food and beverages or bussing tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Cashier Trainer
Rosti Tuscan Kitchen
Santa Monica, CA
11.2021 - 06.2023
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Answered customer questions and provided store information.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Surf Instructor
Learn to Surf LA
Santa Monica, CA
06.2021 - 09.2022
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Organized daily surf lessons based on skill level and experience of participants.
- Provided instruction on surfing techniques to individuals and small groups of up to 6 people.
Teaching Assistant
Santa Monica Synagogue
Santa Monica, CA
09.2018 - 03.2020
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Developed positive relationships with parents and guardians of students.
- Supervised children and participated with children in activities.
Education
High School Diploma -
Santa Monica High School
Santa Monica06-2023
Some College (No Degree) - Psychology
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CASkills
- Customer service
- Strong multitasking
- Friendly and outgoing
- Relationship building
- Conflict resolution
- Complex Problem-solving
- Social perceptiveness
Languages
Spanish
Professional
Affiliations
- Ethical Fashion
- Painting
- Cooking and baking
Certification
- Food Handlers Certification
- CPR Certification
Timeline
Restaurant Hostess
Back on the Beach Cafe
06.2023 - 01.2025
Cashier Trainer
Rosti Tuscan Kitchen
11.2021 - 06.2023
Surf Instructor
Learn to Surf LA
06.2021 - 09.2022
Teaching Assistant
Santa Monica Synagogue
09.2018 - 03.2020
- Food Handlers Certification
- CPR Certification
High School Diploma -
Santa Monica High School
Some College (No Degree) - Psychology
California Polytechnic State University, San Luis Obispo
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