Lolita Smith

• Facilitated patient admissions by verifying documentation and eligibility requirements.
• Coordinated admissions by liaising with internal departments and external organizations to secure records and transfer documentation promptly.
• Coordinated with clinical staff to facilitate seamless onboarding of new patients.
• Managed patient inquiries regarding admissions processes and insurance options.
• Evaluated patient information for accuracy and compliance with regulations.
• Streamlined data entry processes in electronic health record systems to enhance accuracy and reduce processing time.
• Maintained confidentiality of patient information in accordance with HIPAA standards.
• Assisted in developing training materials for new admissions staff members.

As a Customer Service Representative (CSR), I assist the public Via National 800 number, ensuring each call is handled promptly and efficiently to meet the agency's goal.al. I strive to provide a positive customer service experience by remaining courteous, empathetic, and solution-oriented when addressing callers’ concerns. To effectively meet the needs of CSR workload including email,text, fax, and other methods, to collaborate with TSC colleagues , field offices staff, payment center services available at ssa.gov and including submitting MDW referrals when necessary. Throughout my workdayday. I utilize a variety of agency tools and applications effectively. Collaborated with team members to improve service delivery and customer satisfaction and

handled escalated concerns by employing active listening and conflict resolution skills.

• Completed day-to-day duties accurately and efficiently.
• Proposed innovative ideas and solutions that improved team performance and positively impacted service outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.