Lomi Dadi
San Jose,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
moges lemi
Addis Abeba, Ethiopia
06.2021 - 12.2024
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted customers with locating merchandise within the store.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Monitored health and well-being of clients and reported significant health changes.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
Bachelor of Science - Accounting And Finance
Rift Valley University
Ethiopia 07-2021
Diploma - Nursing
Tropical College of Medicine
Ethiopia01-2013
Skills
- Scheduling
- Account updating
- Complaint resolution
- Clerical support
- Training development aptitude
- Office equipment proficiency
Languages
Amharic
Professional
Oromo
Professional
English
Limited
Timeline
Customer Service Representative
moges lemi
06.2021 - 12.2024
Bachelor of Science - Accounting And Finance
Rift Valley University
Diploma - Nursing
Tropical College of Medicine
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