London Castillo
Fort Worth,TX
Summary
Results-driven professional with expertise in client relationship management and strategic business development. Builds strong customer connections and delivers tailored solutions to enhance sales growth and operational sustainability. Demonstrates reliability in diverse environments, skilled in manual labor, equipment operation, and workspace organization. Committed to safety and ready to contribute effectively to a team.
Overview
5
5
years of professional experience
Work History
Server
Aspen Creek Grill
Lubbock, Texas
09.2025 - Current
- Resolved customer concerns promptly to enhance overall dining experience.
- Trained new servers on menu items and restaurant procedures.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Delivered exceptional service to a high volume of daily customers, ensuring a positive experience.
Entrepreneur
Myslef
Fort Worth, Texas
04.2023 - 09.2024
- Developed business strategies that identified market opportunities and supported growth.
- Built strong client relationships to tailor solutions based on specific needs.
- Oversaw financial planning and budgeting for operational sustainability.
- Maintained key client relationships to secure repeat business.
- Engaged customers with excellent verbal skills to ascertain needs and requirements.
- Created a profitable landscape business to fund college expenses during senior year and summer.
Shift Leader
Bahama Bucks
Keller, Texas
04.2021 - 08.2023
- Led team to maintain high productivity and elevate customer service experiences.
- Supervised daily operations, enhancing service delivery standards.
- Trained new team members on product preparation and customer service.
- Handled customer inquiries, resolving issues to improve customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels and restocked supplies regularly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Some College (No Degree) - Management/Marketing
Texas Tech University
Lubbock, TXSkills
- Customer service and support
- Sales expertise
- Client relationship management
- Shift management
- Task prioritization
- Staff training
- Conflict resolution
- Effective communication
- Feedback management
Timeline
Server
Aspen Creek Grill
09.2025 - Current
Entrepreneur
Myslef
04.2023 - 09.2024
Shift Leader
Bahama Bucks
04.2021 - 08.2023
Some College (No Degree) - Management/Marketing
Texas Tech University