Summary
Overview
Work History
Education
Skills
Timeline
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London Brown

Richton Park

Summary


Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

12
12
years of professional experience

Work History

Bartender

Ballys Casino Chicago
08.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Process Assistant

Amazon ORD5
04.2019 - 08.2024
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Bartender

Puttery Chicago
09.2022 - 01.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.

Bartender

S2 Ultra Bar
04.2017 - 03.2019
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Developed strong and lasting resident relationships.

Barista Shift Manager

Starbucks
11.2016 - 02.2017
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.

Shift Leader

Dunkin Donuts
11.2013 - 10.2016
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.

Education

Basset Certification -

S.L Cocktails Bartending School
09.2022

High School Diploma -

Griffith Senior High School
Griffith, IN
12.2013

Skills

  • Highly Efficient and Productive
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Fast Learner
  • Cash Drawer Management
  • Customer Service

Timeline

Bartender

Ballys Casino Chicago
08.2023 - Current

Bartender

Puttery Chicago
09.2022 - 01.2023

Process Assistant

Amazon ORD5
04.2019 - 08.2024

Bartender

S2 Ultra Bar
04.2017 - 03.2019

Barista Shift Manager

Starbucks
11.2016 - 02.2017

Shift Leader

Dunkin Donuts
11.2013 - 10.2016

High School Diploma -

Griffith Senior High School

Basset Certification -

S.L Cocktails Bartending School

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