Long Le
Practice Manager
Birmingham,AL
Summary
Long is a senior technology leader who has built a career helping companies innovate, operationalize, improve efficiencies, and scale beyond previous limits. Long is comfortable working in both the fast-paced startup environment and more structured corporate environments. Long finds innovating around technology and growing individuals to realize their potential, equally rewarding, and has a successful track record at both. Long likes to make data driven decisions and likes to use that data to see connections that unlock new opportunities and innovations. While not conflict averse, Long prefers to orchestrate situations so that there is mutual benefit and agreement for all parties involved.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Practice Manager
World Wide Technology, Inc.
St Louis, Missouri
07.2017 - Current
- Responsible for helping build out the overall Cloud Organization at World Wide Technology. Primary area of responsibility was leading and managing the AWS Cloud Line of business.
- Responsible for all aspects of the AWS Cloud business from Pre-sales, R&D, Marketing, Business development, partner management and delivery.
- Grew the initial team from 3 to a department of over 30 with Managers, Architects, and Engineers.
- Implemented OKR system to drive practice and personnel development. Setting both annual and quarterly objectives for the team.
- Developed and implemented a priority system for the team, to maximize efficient use of limited resources. Ensuring everything the team does moves the business forward.
- Mentored and coached new managers in leadership roles. Worked with team leadership on establishing a documented career path and title structure for employee career progression.
- Oversaw the creation of a services portfolio for cloud, that currently has over twenty offerings spanning cloud strategy and adoption, migrations, VMC, Kubernetes, advanced cloud networking and security.
- Developed and implemented a plan for a dedicated R&D team to ensure consistent development and delivery of new offerings for the portfolio and to drive faster innovation in the cloud space to stay ahead of competition.
- Developed field enablement and marketing materials to upskill the WWT field in selling cloud and promoting our catalog to AWS sales teams.
- Provide guidance and mentorship to architects and engineers new to cloud to capitalize on existing knowledge while pushing them to achieve more and operate outside comfort zones.
- Interacted with all levels of WWT sales organization to drive cloud opportunities or resolve customer satisfaction issues.
- Drove interdepartmental collaboration for joint solution development, GTM strategies, and resource pooling.
- Kept pulse on department and addressed potential problems before they escalate, normally ending in acceptable resolution for all parties.
- Drove initial partnership activities with AWS to attain Advanced Consulting Partner status (fastest on record at the time) and setting up for Premiere Status.
- Be the Else statement for the entire department.
Senior Systems Architect
Help Lightning/Vipaar Inc
02.2015 - 01.2017
- Responsible for designing, implementing and maintaining the local and cloud based infrastructure for mobile merged/augmented reality startup company.
- Mentored development teams in both US and China to define the infrastructure, native services, software, and security requirements for new product version and features.
- Redesigned infrastructure from the ground up to support new architecture with an emphasis on automation, auditing, and version control at all levels, using technologies including Terraform, Ansible, Docker and CodeCommit
- Migration of existing data center assets into AWS environment with minimal downtime.
- Changed the development and production environments from RPM and VM based to using containers for development and deployment
- Implemented CI/CD using a combination AWS CodePipeline and TravisCI for infrastructure/software deployments.
- Designed a monitoring and alerting platform for the devops team integrating cloudwatch, zabbix, opsgenie, and slack
Senior Systems Architect
Medhost
Nashville, TN
01.2015 - 10.2015
- Responsible for designing and implementing cloud solutions for the Medhost YCU product line.
- Led teams of members with different disciplines to migrate existing colo data center environments into AWS. Designed systems to be HIPAA compliant.
- Created and deployed automatic backup and recovery plans for core systems.
- Acted as a liaison between existing on-premise IT teams and new cloud team to ensure existing policies were adhered to or updated to reflect new cloud environments.
- Consulted with development teams on software architecture for new features and modernization efforts to be more cloud native.
Senior Technical Architect
Lexmark/Perceptive Software/ACUO Technologies
Bloomington, MN
01.2011 - 01.2015
- Responsible for all infrastructure aspects of the companies product suite. Provide technical expertise to implementation, sales, and engineering.
- Directly consult with customers both pre and post sales to ensure the correct architecture is proposed and the correct hardware/software is purchased and deployed.
- Work with vendors/partners to certify new hardware offerings for use with company products. Developed and performed standardized integration tests and published them as white papers used as reference architectures for use of partner products with Acuo software products.
- Research and develop new system offerings for company products based on customer and market needs. For example, working with Azure to move the software stack to the cloud.
Senior Systems Architect
McKesson
Birmingham, Alabama
01.2006 - 01.2011
- Responsible for all aspects systems architecture of the McKesson HEV solution
- Work with OEMs and ISVs in architecting and evaluating all hardware in company product offerings, ranging from custom thin clients, custom display drivers, and RTLS technologies.
- Developed new install method for product implementation, using automation, that reduced install time by over 75% and reduced support requests by 50% due to more consistent and stable deployments.
Systems Architect
Emageon Inc
Birmingham, Alabama
01.2002 - 01.2004
- Responsible for the ongoing design, architecture, and implementation plans for enterprise PACS/VNA systems.
- Researched and evaluated new hardware and software for use in company product line. Worked with vendors to benchmark and create reference architectures, best practice guidelines, and enablement material for the field and support teams.
- Provided SME support to customers, implementation teams, and service engineers in troubleshooting hardware issues, operating system issues, network connectivity issues, applications support, and DICOM protocol errors.
- Responsible for providing product life cycle components, including design, engineering, quality control, implementation, and upgrade plans for existing systems.
Systems Engineer
GE Medical Systems Information Technologies
Chicago, IL
01.2000 - 01.2002
- Part of "startup" group within GE Medical systems, tasked with building and growing a new business unit to provide medical imaging services in an ASP model.
- Responsible for the design, implementation, validation, and administration of all technical aspects for the Medical Imaging ASP service and data center.
- Provided support to customers, field engineers, and operations centers in troubleshooting network connectivity issues, hardware issues, applications support, and DICOM troubleshooting
- Acted as technical lead for both in-person and remote staff supporting customers.
Staff Biomedical Engineer
VA Medical Center
New Orleans, Lousiana
01.1998 - 01.2000
- Responsible for management of all medical equipment and medical IT initiatives for the hospital. Led two departments for a year, until senior manager role was filled.
- Project management for all high cost/high tech medical equipment purchases as well as service contract procurement and budgeting.
- Deployment of VA Imaging system (Vista Imaging) to the entire facility and integration in with existing HIS/RIS systems.
- Oversaw rollout of PC environment to replace dumb terminals for entire hospital.
Education
Bachelors of Science - Biomedical Engineering
Louisiana Tech University
Skills
Management and Leadership -
Developing and socializing vision and direction
Operationalizing and executing on company initiatives
Cross team collaboration
Mentoring and developing talent Career planning
Technical Skills (from most recently utilized) -
Cloud Platforms: AWS, GCP, Azure
Automation: Terraform, Ansible, CodePipeline, git, svn
Monitoring: Cloudwatch, Zabbix, Sumo Logic
Security/Encryption: Fortinet NGFW, PAN NGFW, OpenSSH, OpenVPN, SoftEther, Sonicwall
Development: bash, XML, XSLT
Databases: Postgres, DynamoDB, MySQL, SQL Server 2008/2012, Oracle
Virtualization: K8s, Docker, VMWare ESXi, HyperV, Openstack, Virtualbox, Xen
Clustering software: Pacemaker/corosync, Microsoft Cluster Service, Veritas Cluster Server,
Industry Specific: HL7, DICOM
Certification
AWS SA Associate
Timeline
Practice Manager
World Wide Technology, Inc.
07.2017 - Current
Senior Systems Architect
Help Lightning/Vipaar Inc
02.2015 - 01.2017
Senior Systems Architect
Medhost
01.2015 - 10.2015
Senior Technical Architect
Lexmark/Perceptive Software/ACUO Technologies
01.2011 - 01.2015
Senior Systems Architect
McKesson
01.2006 - 01.2011
Systems Architect
Emageon Inc
01.2002 - 01.2004
Systems Engineer
GE Medical Systems Information Technologies
01.2000 - 01.2002
Staff Biomedical Engineer
VA Medical Center
01.1998 - 01.2000
Bachelors of Science - Biomedical Engineering
Louisiana Tech University