Lonnie Foster
Laguna Niguel,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Polestar
09.2021 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Sold Electric Vehicles
Bartender Supervisor
Even Hotel
11.2018 - 12.2019
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assistant Owner
Pono Promotions
09.2023 - Current
- Led operational initiatives to enhance customer satisfaction and service efficiency.
- Oversaw daily staff activities, ensuring adherence to quality standards and operational protocols.
- Developed training programs for new employees, fostering skill development and team cohesion.
- Implemented process improvements that streamlined workflow and reduced service turnaround time.
Sales Manger
Verizon Wireless
11.2018 - 12.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sr. Sales Representative
Verizon Wireless
01.2016 - 10.2018
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Education
High School Diploma -
Saddleback College
Mission Viejo, CASkills
Management & Leadership Skills: Impact & Influence — Highly Proficient
Adapting leadership style to accomplish goals using rational or emotional appeal
Conscientiousness — Expert
Well-organized, hard-working, confident, and think before acting
Sales: Influence & Negotiation — Highly Proficient
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals
Timeline
Assistant Owner
Pono Promotions
09.2023 - Current
Sales Representative
Polestar
09.2021 - 07.2023
Bartender Supervisor
Even Hotel
11.2018 - 12.2019
Sales Manger
Verizon Wireless
11.2018 - 12.2019
Sr. Sales Representative
Verizon Wireless
01.2016 - 10.2018
High School Diploma -
Saddleback College