Summary
Overview
Work History
Education
Skills
Timeline
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Lonnisha Green

Richmond,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Support Specialist

Virginia ABC
04.2022 - Current
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Duties include initiating and conducting examinations of applicants applying for ABC licenses; making recommendations for agent and director licensure approval; determining which cases warrant further investigation; imaging and indexing licensee and regional data; entering data into agency systems; analyzing and correcting data in databases; ensuring banquet and retail applications are investigated, taxes and fees are processed and licensee files and criminal records are properly maintained
  • Additional responsibilities include other office assignments as necessary to provide appropriate customer service to office and public.

Claims Examiner

Child Care Resources, Inc. -virginia
10.2021 - 04.2022
  • Examined photographs and statements.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Analyzed information gathered by investigation and report findings and recommendations.

Eligibility Worker

Cover Virginia
01.2021 - 08.2021
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
  • Facilitated information and resource exchanges with external agencies to progress client applications.

Associate Expert

T-Mobile
09.2017 - 11.2020
  • Supported team initiatives and created inclusive environment.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

Bachelor of Arts - Clinical Psychology

South University
Richmond Virginia
08.2025

High School Diploma -

Henrico High School
Richmond, VA
06.2015

Skills

  • File Organization
  • Database Maintenance
  • Clerical Support
  • Microsoft Office
  • Document Scanning
  • Organize Files
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Computers and Technology
  • Advanced Excel Spreadsheet Functions

Timeline

Administrative Support Specialist

Virginia ABC
04.2022 - Current

Claims Examiner

Child Care Resources, Inc. -virginia
10.2021 - 04.2022

Eligibility Worker

Cover Virginia
01.2021 - 08.2021

Associate Expert

T-Mobile
09.2017 - 11.2020

Bachelor of Arts - Clinical Psychology

South University

High School Diploma -

Henrico High School

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Lonnisha Green