Lo'Quanda Hargrove
Richmond,Virginia
Summary
Results-driven Operations Associate with expertise in customer service and operational efficiency. Proven ability to manage logistics, streamline processes, and enhance team collaboration for improved workflow.
Overview
10
10
years of professional experience
Work History
Operations Associate
UZURV
Richmond, VA
10.2024 - Current
- Managed scheduling and logistics to optimize resource allocation and workflow efficiency.
- Assisted in data entry and analysis, maintaining accuracy in operational reports.
- Collaborated with cross-functional teams to streamline processes and improve communication.
Dispatcher Clerk
Team Supreme
Chester, VA
03.2021 - 10.2024
- Coordinated dispatch operations to ensure timely delivery and efficient route management.
- Managed communication between drivers and clients to resolve issues promptly.
- Monitored vehicle locations using GPS tracking systems for optimal resource allocation.
- Developed and implemented streamlined processes to enhance operational efficiency.
Customer Service Agent
Conduent
Richmond,VA
06.2018 - 11.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Documented and tracked customer interactions using CRM software to ensure accurate follow-up and service delivery.
- Collaborated with team members to streamline processes, reducing average response time for customer queries.
- Trained new agents on best practices for customer engagement and system navigation, improving team performance.
Administrative Assistant
Department of Motor Vehicles
Richmond, VA
08.2016 - 01.2018
- Processed vehicle registrations and title transfers, ensuring compliance with state regulations.
- Streamlined filing systems, enhancing document retrieval speed and organization.
- Coordinated communication between departments to improve workflow and information sharing.
Education
Bachelor of Science - Elementary Education
Liberty University
Lynchburg, VA05-2027
Skills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
- Team support
- Scheduling
- Operational reporting
- Safety procedures
- Process mapping
- Operational efficiency
- Relationship building
Timeline
Operations Associate
UZURV
10.2024 - Current
Dispatcher Clerk
Team Supreme
03.2021 - 10.2024
Customer Service Agent
Conduent
06.2018 - 11.2023
Administrative Assistant
Department of Motor Vehicles
08.2016 - 01.2018
Bachelor of Science - Elementary Education
Liberty University