Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lora Aitken-Banks

Reno,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Slot Attendant

Jacobs Entertainment
Reno, NV
06/03/16 - Current
  • Assisted customers in understanding how to use different types of gaming machines.
  • Monitored customer behavior and notified security personnel if needed.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Received orders from patrons for beverages, snacks or other items and delivered them promptly.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Cleaned up spills around slots area in order to maintain a safe environment for patrons.
  • Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Maintained a professional attitude with guests while providing excellent customer service.

Customer Service Representative

OptumHealth
Reno, NV
08.2012 - 04.2016
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained accurate records of customer interactions for future reference.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.

Education

GED -

Procter R Hug High School
Reno, NV
06-1982

Skills

  • Performing diagnostics
  • Documentation skills
  • Quick Learner
  • Data Entry
  • Recordkeeping skills
  • Serving customer needs
  • Providing change
  • Conflict resolution techniques
  • Attention to Detail

Certification

  • Previously Certified Forklift Driver and Cherry Picker Operator.
  • Certified Health Insurance Representative.
  • Certified Payroll Specialist

Timeline

Customer Service Representative

OptumHealth
08.2012 - 04.2016

Slot Attendant

Jacobs Entertainment
06/03/16 - Current

GED -

Procter R Hug High School

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Lora Aitken-Banks