Lora Perrier
Olympia,WA
Summary
A seasoned area manager with exceptional expertise in operations leadership, revenue growth, and cost reduction. Successfully drives staff, recovers delinquent revenue, optimizes budgets, and delivers operational excellence. Recently appointed Area Manager at Clean Queen Home Care, where expanded operations into a new county, implemented new policies, and increased revenue by 20%.
Overview
13
13
years of professional experience
Work History
Area Manager
Clean Queen Home Care
Olympia, WA
01.2026 - Current
- Led company expansion into a new county, successfully establishing operations and increasing market presence
- Implemented new company policies and procedures that improved operational efficiency and service consistency
- Drove revenue growth of 20% through strategic client acquisition, team optimization, and enhanced service offerings
- Led, trained, and managed cleaning teams to deliver consistent, high-quality service
- Oversaw daily operations, scheduling, and client communications to maximize efficiency and satisfaction
Community Manager
Park Place Asset Management
Lacey
03.2025 - 08.2025
- Directed 174-unit multifamily property using AppFolio, achieving 100% occupancy while reducing operating costs by 70% ($84K) in 90 days
- Recovered $120K (80%) in delinquent rent within 5 months, lowering delinquency rate from 28% to 4%
- Executed $450K in capital improvements 12% under budget, increasing property value by $1.1M
- Hired and trained leasing, maintenance, and admin staff; reduced turnover from 75% to 20%
- Rebuilt resident trust through weekly updates and monthly newsletter
Area Manager
Rainier General Development
Rainier, WA
08.2020 - 11.2024
- Managed 5 properties (134 residential + 211 storage units) generating $2.1M annual revenue with 98% collection rate
- Achieved 100% recovery of $250K in Covid-related rent shortfalls
- Led 38-unit new construction lease-up to 100% occupancy in 60 days
- Directed $1.2M in unit renovations, increasing average rent by $225/unit and NOI by 28%
- Maintained 100% compliance with LIHTC and Fair Housing regulations with zero audit findings
Assistant General Manager
Hawks Prairie Restaurant & Sports Bar
Lacey, WA
06.2013 - 01.2020
- Managed 49 employees and $2.8M annual revenue; reduced labor costs 18%
- Increased revenue 22% year-over-year ($600K) through promotions and digital marketing
- Maintained food cost variance at 2% with daily inventory controls
- Trained staff on POS system and upselling, raising average check by 14%
- Improved EBITDA from 8% to 19% over 3 years through weekly P&L analysis
Education
High School Diploma -
East Hampden
Easthampton, MASkills
- Operations Management
- Team Leadership & Staff Training
- Budget Control & Cost Reduction
- Vendor Negotiation & Project Management
- Process Improvement & Quality Control
- Customer Service & Retention
Timeline
Area Manager
Clean Queen Home Care
01.2026 - Current
Community Manager
Park Place Asset Management
03.2025 - 08.2025
Area Manager
Rainier General Development
08.2020 - 11.2024
Assistant General Manager
Hawks Prairie Restaurant & Sports Bar
06.2013 - 01.2020
High School Diploma -
East Hampden