Loraina Miranda
Norfolk,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Guest Service/Market Ambassador
MCR Hotels
Norfolk, VA
01.2022 - Current
- MOD (Front Desk, Housekeeping, Kitchen)
- Undertaking front desk service duties: Assigning rooms and issuing keys
- Delivering mail/packages and messages for up to 125 guests.
- Administering check-in and check-outs 50-60 per day
- Processing guest payments, settle long tem accounts & issue refunds
- Coordinating with staff from housekeeping, kitchen, maintenance, & service companies
- Ordering Market Items increase revenue by 25%, Ordering Housekeeping & Kitchen Supplies, Utilizing software for inventory.
- Updating POS with current pricing
- Working directly with General manager to perform administrative tasks
- Data Entry, Process Monthly Tax-Exempt Report, Accounts Receivable
Clerk
Lawrence Public School
Lawrence, MA
09.2012 - 09.2022
- Assisted department personnel in completion of routine tasks to meet deadlines.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems for 20 schools district wide.
- Managed approximately 75 incoming calls, emails and faxes per day from 20 different schools, vendors and parents.
- Disseminated and explained information, processed orders, and addressed complaints.
Concierge/Unarmed Security
Eagle Investigation Services, Inc
Methuen, MA
05.2021 - 09.2022
- Utilized basic conflict resolution skills to handle difficult resident interactions and visitors.
- Recorded complaints, irregularities, incoming and outgoing packages, and repair requests for 60 units
- Monitored and authorized entrance and departure of service workers, visitors, and other persons to guard against theft and maintain security of premises.
Weaver/Receptionist
Lawrence Community Works
Lawrence, MA
02.2011 - 09.2012
- Used proper telephone etiquette, answered calls answred questions, and transferred to proper extensions using a switchboard for approximately 100 calls per day.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Displayed pleasant and professional voice and demeanor, positively representing the organization.
Timeline
Guest Service/Market Ambassador
MCR Hotels
01.2022 - Current
Concierge/Unarmed Security
Eagle Investigation Services, Inc
05.2021 - 09.2022
Clerk
Lawrence Public School
09.2012 - 09.2022
Weaver/Receptionist
Lawrence Community Works
02.2011 - 09.2012